Account Executive (Mandarin Speaking)

Tarro; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A startup supporting small businesses is seeking an early-career Expansion Lead to help small restaurants understand their solutions. The ideal candidate is bilingual in Mandarin and English, enjoys face-to-face interactions, and can work independently in new areas. This role involves building relationships with restaurant owners and driving sales growth.

Qualifications

• Experience in sales or any customer-facing role.
• Confidence in pitching to restaurant owners in both Mandarin and English.
• Ability to operate independently in new cities.

Responsibilities

• Visit restaurants in person to present Tarro's solutions.
• Build strong relationships with restaurant owners.
• Map restaurant clusters and drive sales in new territories.
• Maintain a healthy sales pipeline with CRM updates.
• Support onboarding and smooth transitions to Client Success.

Skills

Bilingual in Mandarin and English

Sales communication

Relationship building

Persuasion

Education

Bachelor’s degree in business or related field

Job description

About Us

Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.

Tarro has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here!

What we’re looking for

We’re looking for an early-career, high-energy Expansion Leads to join our team and help small Chinese-American & Pizza restaurants across the U.S.. In this role, you’ll be visiting restaurants, building relationships, and helping owners understand how Tarro’s solutions can save them time, reduce costs, and grow their businesses.

This is an ideal role for someone bilingual in Mandarin and English, and looking to build their career at the intersection of tech, small business, and real-world problem-solving. If you're well-spoken, self-driven, and love working with people face-to-face, this is your chance to represent a fast-growing startup and make a direct impact in the lives of small business owners.

What you’ll do

• You will isit restaurants in person to introduce Tarro, deliver a compelling pitch, and close new business.

• You will build strong rapport with restaurant owners, understand their pain points, and position Tarro as the solution.

• You will launch new territories by mapping restaurant clusters, identifying high-potential prospects, and driving early traction.

• You will maintain a healthy pipeline through consistent prospecting, disciplined follow-ups, and accurate CRM updates.

• You will share on-the-ground insights with the team to improve our pitch, product, and overall go-to-market strategy.

• You will support onsite onboarding when needed and ensure a smooth handover to our Client Success team.

Year 1 Deliverables

• Ramp quickly and hit early targets:

  • Complete Tarro’s ramp program and close 8 deals in your first 3 months in the U.S. (typical pacing: 2–3–3). After ramp, maintain 3–4 Closed Won deals per month.

• Build early traction in new territories:

  • Map restaurant clusters, run daily walk-ins, identify high-potential prospects, and build momentum as you open new U.S. markets.

• Maintain a strong and disciplined sales pipeline:

  • Generate consistent leads, follow up reliably, and keep accurate CRM records to support monthly and quarterly targets.

• Ensure smooth onboarding and successful go-lives:

  • Work closely with new customers through early onboarding and hand them off smoothly to our Client Success team.

About You

• You have sales or any customer-facing role where you talk to people daily.

• You are strong in both Mandarin and English, and confident in pitching in both languages.

• You are comfortable walking into restaurants and speaking with owners face-to-face.

• You are warm, persuasive communicator who builds trust quickly.

• You have high ownership mindset; able to operate independently in new cities.

Bonus Points

• You’ve worked with small merchants or in the F&B / hospitality sector.

• You’ve done door-to-door or field sales, or run product activations or demos.

• You’ve studied or lived abroad (especially in the US) and understand the culture and business landscape.

• Bachelor’s degree in business, marketing, communications, or a related field, preferably from a foreign university (UK, Australia, Singapore, U.S., etc.).

• You’re a natural at making people feel comfortable and confident in trying something new.

If you do not meet all the requirements listed above, which candidates rarely do, don't worry. We still encourage you to apply!

Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.