Account Assistant

Waterworld Network Sdn Bhd; Kuantan; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading water management company in Malaysia is seeking a finance professional responsible for generating sales invoices, monitoring payments, and managing customer accounts. The ideal candidate will ensure compliance with financial documentation standards and support internal audits. Strong attention to detail and effective dispute management skills are essential for this role, which is crucial in enhancing cash flow and customer relationships in the fast-paced environment of the organization.

Qualifications

• Experience in accounts receivable and payment processing.
• Strong attention to detail for financial documentation.
• Ability to manage and resolve disputes effectively.

Responsibilities

• Generate and verify sales invoices based on various documents.
• Track and record incoming customer payments.
• Maintain customer master data and handle disputes on invoices.
• Prepare AR aging reports and support monthly close processes.
• Ensure compliance with industry regulations and internal controls.
• Assist in digitalization projects and suggest process improvements.

Job description

• Generate sales invoices based on delivery orders, sales contracts, or shipment documents.
• Ensure pricing, promotions, rebates, and discounts are accurately applied (common in F&B).
• Verify tax compliance (e.g., VAT/GST/SST) and ensure correct documentation for distributors, wholesalers, and retailers.

b) Payment Collection & Monitoring

• Track and record incoming payments from customers (cash, bank transfer, cheque, e-wallet, etc.).
• Reconcile payments against invoices, ensuring correct allocation.
• Monitor customer credit limits, aging, and payment terms (e.g., 30/45/60/90/120 days).
• Follow up proactively on overdue accounts.

c) Customer Account Management

• Maintain updated customer master data (pricing terms, credit limits, contacts).
• Handle disputes on invoices—incorrect quantities, pricing errors, or damaged/returned goods.
• Coordinate with sales for billing or delivery-related issues.
• Conduct credit checks before onboarding new distributors or retailers.
• Recommend adjustments to credit limits based on payment behavior and risk assessment.
• Identify high-risk or slow-paying customers and elevate when necessary.

e) Reporting & Analysis

• Prepare AR aging reports (daily/weekly/monthly).
• Report bad debts, doubtful accounts, and expected cash inflows.
• Support monthly closing with reconciliations and audit schedules.
• Provide sales/finance management with insights on customer payment performance.

f) Compliance, Internal Controls & Documentation

• Ensure proper documentation for invoices, credit notes, debit notes, and returns.
• Maintain audit‑ready records in line with company policies and accounting standards.
• Support external and internal audits.
• Ensure compliance with F&B industry regulations (e.g., requiring delivery evidence, batch documentation).

g) Coordination with Other Departments

• Sales team: pricing issues, discounts, promotional claims.
• Production/warehouse: delivery status, discrepancies, shortages.
• Logistics: proof of delivery (POD), shipment confirmation.
• Finance: month‑end closing.

h) Systems & Process Improvement

• Assist in digitalization projects, e‑invoicing, automated billing, or payment portals.
• Suggest improvements to accelerate cash collection and reduce errors.

Other related assignments assigned by immediate superior.