Account Assistance (Credit Control)

Goh Office Supplies; Seri Kembangan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading office supplies company located in Seri Kembangan is looking for a Credit Control Specialist to manage customer accounts and ensure timely payments. The ideal candidate will have a bachelor’s degree in a relevant field and experience in credit control or accounts receivable. Strong negotiation skills and proficiency in Microsoft Excel are essential. This position offers the opportunity to maintain relationships with customers while achieving collection goals.

Qualifications

• Bachelor’s degree in accounting, Finance, Business, or a related discipline.
• Previous experience in credit control or accounts receivable.
• Excellent communication and negotiation skills.

Responsibilities

• Monitor customer accounts and follow up on overdue invoices.
• Negotiate repayment plans or credit arrangements with customers.
• Conduct credit checks on new and existing customers.

Skills

Communication skills

Negotiation skills

Microsoft Excel

Attention to detail

Organizational skills

Education

Bachelor’s degree in accounting or related discipline

Tools

Accounting or ERP systems

Job description

Responsibilities

• Monitor customer accounts and follow up on overdue invoices via phone, email, and written correspondence.
• Negotiate repayment plans or credit arrangements with customers as needed.
• Conduct credit checks on new and existing customers, assessing creditworthiness and setting appropriate credit limits.
• Work closely with Sales or Customer Relations teams to review and adjust credit terms.
• Allocate incoming payments to invoices; resolve unapplied or misapplied payments.
• Reconcile customer accounts and keep transaction records up to date.
• Produce aged debtor / aging reports, highlighting risk accounts for management review.
• Issue credit notes, invoices, and other necessary documentation as required.
• Serve as a key point of contact for customers with billing or payment issues.
• Resolve invoice disputes by coordinating with internal teams (Sales, Operations) to address root causes.
• Build and maintain strong relationships with customers, balancing collection goals with good customer service.
• Propose and implement improvements in the credit collection process.
• Support monthly or quarterly financial close tasks, particularly credit-related reconciliations.

Requirements

• Bachelor’s degree in accounting, Finance, Business, or a related discipline.
• Previous experience in a credit control, accounts receivable, or similar finance role.
• Proficiency with Microsoft Excel and experience using accounting or ERP systems.
• Excellent communication and negotiation skills.
• Strong attention to detail and high level of accuracy.
• Good organizational and time-management ability — able to prioritize tasks effectively.
• Resilient and assertive when pursuing payments, but able to maintain a professional, customer-focused approach.
• Solid customer service skills.