Accommodation Experience Supervisor

D Merveilleux Suites Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hotel in Kuala Lumpur is seeking a dedicated Accommodation Experience Supervisor to elevate guest experiences. The role involves ensuring rooms meet high cleanliness and presentation standards and managing housekeeping operations effectively. Candidates should have a diploma or degree in hospitality and over three years of relevant management experience in a hotel. This position plays a crucial role in training staff, coordinating tasks, and enhancing guest satisfaction.

Qualifications

• Requires more than three years of experience managing employees in a hotel environment.
• Proven skills in training housekeeping staff on standards.
• Ability to maintain high cleanliness and presentation standards.

Responsibilities

• Ensure guestrooms meet cleanliness and presentation standards.
• Manage housekeeping inventory and stock control.
• Train housekeeping staff on techniques and service standards.
• Coordinate daily housekeeping tasks for smooth operations.
• Maintain accurate records for operations and audits.

Skills

Attention to detail

Effective communication

Team management

Education

Diploma or Bachelor’s degree in hospitality or management

Job description

Join our team and play a key role in delivering exceptional guest experiences! We are looking for a dedicated and detail-oriented Accommodation Experience Supervisor to ensure our rooms and housekeeping standards consistently exceed expectations.

Responsibilities:

• Ensure all guestrooms are in perfect “ready-stay” condition, meeting the highest cleanliness and presentation standards.
• Manage amenities and housekeeping inventory to ensure efficient stock control and smooth daily operations.
• Identify opportunities to enhance the in-room guest experience and implement practical improvements.
• Train and guide housekeeping staff on cleaning techniques, room setup, and service standards.
• Plan and coordinate daily housekeeping tasks, ensuring effective staff deployment and smooth workflow.
• Handle necessary documentation and reporting, maintaining accurate records for operations and audits.

Requirements:

Diploma or Bachelor’s degree in hospitality, management, or related field or equivalent experience.

More than three (3) years of experience in the direction and management of employees in a similar hotel environment.