(A) System Engineer (Voice Data Support)

Upscale Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology services provider in Kuala Lumpur is seeking a System Engineer for voice and data systems support. The role includes deployment, maintenance, and troubleshooting of systems, requiring extensive travel across Malaysia. Ideal candidates are proactive, have strong technical expertise in telecommunications, and possess excellent communication skills. This position offers a permanent or contract role with a salary range between RM2,500.00 to RM4,000.00.

Qualifications

• Strong working knowledge in telecommunications and computer infrastructure.
• Must have own car transport.
• Fresh graduates are encouraged to apply.

Responsibilities

• Deployment, installation, and maintenance of systems at customers' premises.
• Diagnose and troubleshoot system and network issues.
• Provide telephone and remote support.

Skills

Technical knowledge in telecommunications

Analytical skills

Communication skills in English

Problem-solving skills

Customer-focused

Education

Diploma or degree in Computer Science or IT

Job description

Overview

Job Title: System Engineer Voice Data Support

The role involves voice & data systems engineering with deployment, maintenance, and customer support responsibilities. Requires extensive travel within Malaysia and flexibility to support 24x7 operations as needed.

Responsibilities

• Deployment, installation, testing and commissioning of systems and parts in customers premises.
• Perform preventive and corrective maintenance.
• Diagnose, troubleshoot system and network issues and resolve related hardware or software faults.
• Analyse, follow up and resolve support enquiries from customers and vendors.
• Collaborate with the team to identify, troubleshoot and resolve technical problems.
• Continuously maintain, improve and share technical knowledge and explore new technologies with the team.
• Provide telephone and remote support.
• Conduct user and technical training, where applicable.
• Prioritize and manage multiple open cases at a time.
• Establish a good working relationship with customers.
• Be available to work outside of normal hours or on weekends occasionally to support 24x7 operations.

Requirements

• Mandatory to have own car transport.
• Job scope requires extensive travelling within Malaysia.
• Diploma or university degree in Computer Science, IT or equivalent.
• Strong working and technical knowledge in telecommunications and computer infrastructure.
• Independent, proactive, passionate about technical skills and results-oriented, with a strong desire to succeed.
• Strong communication skills both written and oral in English or Bahasa Malaysia.
• Great interpersonal skills, self-motivated and customer-focused with an outgoing personality and analytical mind.
• Strong analytical and problem-solving skills.
• Fresh graduates are encouraged to apply.
• Applicants should be Malaysian citizens.

Job Type: Permanent or Contract Position
Job Location: HQ Kuala Lumpur, Alor Setar, KK and Sabah
Salary Range: RM2,500.00 to RM4,000.00

Q&A

• Open for fresh graduate? We suggest that candidates with technical experience can apply; fresh graduates are also welcome.
• Open race? Male only with own transport.