(A) Field Service Engineer

Upscale Sdn Bhd; Kulim; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading equipment service company in Kulim, Malaysia is seeking a Technical Service Engineer to oversee installations, conduct system checks, and maintain equipment. The ideal candidate will have a Bachelor’s degree in engineering, with at least two years of experience in the semiconductor industry. Required skills include troubleshooting various systems and bilingual proficiency in Bahasa Melayu and English. The role includes supervising technical services while ensuring exceptional customer support.

Qualifications

• 2 years experience in equipment engineering or service, preferably from Semiconductor-, CVD- or PVD industry.
• Experience in technical customer service of MOCVD systems is preferred.
• Working experience in European companies is desirable.

Responsibilities

• Perform and supervise installation, technical checks, and commissioning of equipment at customer sites.
• Perform service and maintenance on new and used systems.
• Collect, analyze and summarize feedback from customers, reporting to the line manager.
• Follow up service-related activities and execute service tasks timely.
• Build and maintain corporate image by delivering excellent customer service.
• Support customers in operation, handling, and maintenance.
• Introduce new equipment to customers.
• Provide performance data and technical presentations to customers.
• Ensure proper functioning of tools and safety equipment, and follow safety procedures.

Skills

Troubleshooting mechanical systems

Troubleshooting electrical systems

Troubleshooting vacuum systems

Troubleshooting gas systems

Troubleshooting software control systems

Oral and written communication in Bahasa Melayu

Oral and written communication in English

Education

Bachelor's degree in electrical, mechanical engineering or related field

Job description

Responsibilities:

Perform and supervise installation, technical system checks and commissioning of equipment at customers sites mainly in Kulim, MY but in future potentially all over Malaysia and Singapore.

Perform service and maintenance on new as well as on used systems.

Continuously collect, analyze and summarize customers feedback, and report to the line manager.

Follow up of service-related activities and timely Execution of service tasks.

Build up and maintain corporate image by delivering excellence in customer service.

Support and advice customers in operation, handling, and maintenance.

Introduction of new equipment to the customer.

Provide and present performance data and technical presentations to the customer.

Ensure the proper function of tools and safety equipment, strictly following safety procedures to handlehazardous chemicals.

On-call duty and shift duty might be required upon customer request.

Qualifications:

Bachelor's degree, major in electrical, mechanical engineering, or related field is preferred.

2 years experience in equipment engineering or service, preferably from Semiconductor-, CVD- or PVD industry.

Experience in technical customer service of MOCVD systems is preferred.

Working experience in European companies is preferred.

Excellent in oral and written Bahasa Melayu and English.

Strong skills in troubleshooting mechanical, electrical, vacuum, gas and software control systems.

Able to work independently and in a team.

Residency in Malaysia is desirable.