(A) Account Executive

Upscale Sdn Bhd; Petaling Jaya; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading marketing solutions provider seeks an Account Manager to ensure onboarding processes align with campaign schedules and maintain relationships with customers. Ideal candidates will have a degree or diploma, a year of experience in account management, and excellent communication skills. Proficiency in Microsoft products and experience with Salesforce and Tableau are a plus. The role requires coordination of internal resources and regular reporting on campaign performance.

Qualifications

• 1 year of Account Management experience is required.
• 1 year of experience working directly with customers is required.
• Project Management experience preferred.

Responsibilities

• Ensure onboarding processes meet campaign schedule.
• Develop positive relationships with customers for campaign delivery.
• Monitor and report campaign execution status to management.
• Set priorities for objectives and record campaign status data.
• Identify and fulfill customer requirements and maintain communication.
• Coordinate internal resources for onboarding execution.

Skills

Excellent communication skills

Knowledge in using Microsoft products

Experience with Salesforce

Experience with Tableau

Ability to work with various stakeholders

Spoken and written Chinese

Education

Degree/Diploma in business related field

Tools

Microsoft Excel

Salesforce

Tableau

Job description

Responsibilities

• Ensure onboarding processes meet overall campaign schedule and develop appropriate mitigation plan to secure onboarding completion data
• Develop positive relationship with the customers, focused on overall campaign delivery
• Perform campaign monitor, control and report campaign execution status, progress and KPIs, ensure full and effective reporting to management such as weekly/monthly report and campaign reviews

Key Accountabilities

• Set priorities to achieve objectives and record all data related to campaign status and communications
• Identify and fulfil customer requirements, regularly inform the customers on campaign status and share information of campaign plan with the customers
• Coordinating internal resources for the flawless execution of onboarding process
• Follow Standard Operating Procedures
• Supply recurring reporting to customer regarding their campaign performance
• Towards the end of customer contracts, discuss renewal opportunities and work to maintain customer relationship with new contract agreements

Education Qualifications

Degree/Diploma in business related preferred

Work Experience

Required:

• 1 years Account Management experience
• 1 years’ experience in working directly with Customers

Preferred:

• Project Management experience preferred

Skills, Knowledge & Abilities

• Spoken and written Chinese will be an added advantage
• Software – knowledge in using all Microsoft product, especially Excel. Salesforce and Tableau experience a plus.
• Communication – Excellent communication skills between internal staff and external customers
• People Management – working with various stakeholders for different accounts, you will need to provide clear goals and guidelines to everyone to ensure everyone on the same track