6660 - Key Account Manager

Agensi Pekerjaan Minde Group Sdn Bhd; Penang; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading electronics manufacturer in Malaysia is seeking a Key Account Manager to serve as the main liaison with customers. Responsibilities include managing relationships, preparing account plans, leading product introduction activities, and monitoring account performance. The ideal candidate should excel in communication and problem-solving, ensuring customer satisfaction and alignment on projects.

Responsibilities

• Serve as the main liaison between the customer and internal departments.
• Manage customer relationships by understanding business needs.
• Prepare and maintain customer account development plans.
• Lead and coordinate New Product Introduction (NPI) activities.
• Handle quotations, pricing discussions, and commercial negotiations.
• Monitor account performance and initiate corrective actions.
• Review customer satisfaction survey results.
• Collaborate with engineering, materials, and operations teams.
• Conduct regular business reviews with customers and management.

Job description

About the job 6660 - Key Account Manager

Company Overview

Established in 1984 and headquartered in Malaysia, the group boasts over 40 years of experience in the electronics manufacturing sector. It specializes in delivering high-quality, innovative solutions to customers worldwide with global facilities also located in other 4 country.

Responsibilities

• Serve as the main liaison between the customer and internal departments to ensure smooth communication and alignment on all project matters.
• Manage customer relationships by understanding business needs and providing timely solutions and support.
• Prepare and maintain customer account development plans, including sales forecasts, budgets, and profitability analysis.
• Lead and coordinate New Product Introduction (NPI) activities to ensure successful project launches.
• Handle quotations, pricing discussions, and commercial negotiations to maintain competitiveness and margin targets.
• Monitor account performance, including delivery, quality, and payment status, and initiate corrective actions when required.
• Review customer satisfaction survey results and drive improvement initiatives.
• Collaborate with engineering, materials, and operations teams to resolve issues and support continuous cost-reduction programs.
• Conduct regular business reviews with customers and management to track progress and opportunities for growth.