Control Tower Operation Senior Manager

Prism Supply Chain Asia Sdn Bhd; Subang Jaya; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading logistics firm in Selangor is seeking a Senior Manager for 4PL Control Tower Operations. In this role, you'll lead global logistics operations, drive innovation, and ensure client satisfaction across multiple international accounts. With over 7 years of experience in transport or freight forwarding and proven leadership of large teams, you will directly influence operational excellence and digital transformation in a fast-paced environment. Join us to shape the future of logistics.

Qualifications

• Over 7 years in transport or freight forwarding.
• More than 7 years in customer service with international clients.
• Experience in leading teams of 20+ staff.
• Fluent in English; additional languages are a plus.

Responsibilities

• Lead a high-performing operations team across multiple geographies.
• Oversee end-to-end logistics execution to ensure SLA compliance.
• Manage regular performance reviews and customer satisfaction.
• Drive CAPA processes and uphold quality standards.
• Deliver actionable insights through dashboards and KPI analysis.
• Collaborate with logistics providers to enhance service levels.

Skills

Leadership

Stakeholder management

Continuous improvement

Logistics operations

Digital transformation

Education

Bachelor’s degree in Logistics, Supply Chain, or related field

Master’s degree (preferred)

Job description

4PL Control Tower Operation Senior Manager

Lead global logistics operations at the forefront of innovation and customer excellence. At PRISM, part of CEVA Logistics, and part of the CMA CGM Group—a global leader in shipping and logistics,we’re not just managing supply chains—we’re transforming them. We’re looking for a dynamic, strategic, and hands‑on Senior Manager - 4PL Global Hub Operations to join our high‑performing team and drive operational excellence across major international accounts. Join a company where your leadership drives real‑world results and your ideas shape the future of global logistics.

What Makes This Role Exciting

• Lead a diverse, cross‑functional team delivering mission‑critical logistics services.
• Drive digital transformation and continuous improvement in a fast‑paced, global environment.
• Be the senior point of contact for key clients, ensuring satisfaction and long‑term success.
• Collaborate with international teams, 3PL providers, and senior stakeholders to deliver seamless, high‑quality service.

Key Responsibilities

• Build and lead a high‑performing operations team across multiple geographies and customer accounts.
• Oversee end‑to‑end logistics execution, ensuring SLA compliance, real‑time monitoring, and process standardization.
• Lead regular performance reviews, manage escalations, and ensure customer satisfaction.
• Drive CAPA processes, ensure audit readiness, and uphold PRISM’s quality standards.
• Deliver actionable insights through dashboards and KPI analysis to drive continuous improvement.
• Collaborate with logistics providers to enhance service levels and accountability.
• Support integration of new services, customers, and geographies into the 4PL hub.

What You Bring

• Bachelor’s degree in Logistics, Supply Chain, or related field (Master’s preferred).
• 7+ years in transport or freight forwarding.
• 7+ years in customer service with international clients.
• Experience in 4PL or Control Tower environments.
• Proven leadership of teams with 20+ staff.
• Strong leadership and stakeholder management.
• Fluent in English (additional languages a plus).