3K SIGN ON BONUS - Tobacco Support - Mandarin (Based in Penang)

Teleperformance; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global customer support organization is seeking Mandarin-speaking professionals to join their team in Penang, Malaysia. This role requires fluency in Mandarin and English, offering support via phone, email, and online chat. Candidates should have a college degree, strong customer service skills, and the ability to meet performance goals. Fresh graduates are encouraged to apply. The salary range is RM4500 to RM6000, depending on experience.

Qualifications

• Fresh graduates are welcome to apply.
• More than 6 months of customer service experience is a plus.

Responsibilities

• Provide support to customers in Mandarin and English.
• Guide customers through the online order process.
• Handle customer issues efficiently.
• Record customer information accurately.
• Work with the team to optimize service quality.
• Achieve performance goals set by the company.

Skills

Fluent in Mandarin

English B2 level

Customer-centric

Problem-solving skills

Typing speed 40 wpm

Proficient in Microsoft Office

Education

College or Bachelor's degree

Job description

3K SIGN ON BONUS - Tobacco Support - Mandarin (Based in Penang)

We are recruiting fluent in Mandarin speaking professionals to join our Global Customer Support team in Penang, Malaysia. This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.

Responsibilities

• Provide professional support to customers in Mandarin and English via phone, email and online chat.
• Guide customers to complete the online order and payment process.
• Handle customer issues efficiently and elevate urgent matters when necessary.
• Accurately record customer information and strictly adhere to data security regulations.
• Work with the team to continuously optimize service quality.
• Achieve the performance goals (KPIs) set by the company.

Qualifications

• College or Bachelor's degree (any major, communication, English or related fields are preferred).
• Fresh graduates are welcome to apply.
• More than 6 months of customer service experience (any industry) is a plus.

Required Skills

• Fluent in Mandarin level (clear pronunciation and fluent expression).
• English B2 level (fluent in oral and written).
• Customer‑centric, patient and empathetic.
• Excellent problem‑solving and active listening skills.
• Able to adapt to a fast‑paced work environment.
• Typing speed: 40 words/minute with over 90% accuracy.
• Proficient in Microsoft Office.

Preferred Skills

• More than 6 months of customer service experience (any industry) is a plus.

Pay range and compensation package

• Salary Range: RM4500-RM6000
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