24/7 Multilingual Customer Experience Specialist (Malaysia)

Agoda; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading travel technology company in Kuala Lumpur is seeking Customer Experience Specialists to join their team. This role requires individuals with strong communication skills in English and Mandarin, and the ability to handle a high volume of inquiries. You will deliver exceptional customer service through phone, email, and live chat while working in a hybrid model. Candidates must possess excellent customer service skills and a goal-oriented mindset.

Benefits

Hybrid working arrangement

Annual bonus and increments

Medical card by AIA insurance

Annual leave starting at 16 days

Qualifications

• Good attitude, detail-oriented, responsible, and ethical.
• Stress tolerance and ability to work under pressure.
• Willing to work shifts and on public holidays.

Responsibilities

• Deliver excellent customer service through various channels.
• Handle inquiries professionally while meeting KPIs.
• Identify work process improvements and communicate issues.

Skills

Excellent command of spoken and written English

Excellent command of Mandarin

Fluent in Cantonese

Customer service skills

Analytical thinking

Job description

A leading travel technology company in Kuala Lumpur is seeking Customer Experience Specialists to join their team. This role requires individuals with strong communication skills in English and Mandarin, and the ability to handle a high volume of inquiries. You will deliver exceptional customer service through phone, email, and live chat while working in a hybrid model. Candidates must possess excellent customer service skills and a goal-oriented mindset.