09 - Manager, Operations Quality 1

Celestica Inc.; Kulim; On-site; MYR 120,000 - 180,000; Full time

Job summary

Celestica Inc. is seeking a Manager, Operations Quality to act as the primary technical interface for quality issues and customer relationships. You will lead RCA/CAPA investigations and drive improvements across manufacturing and service delivery.

The role requires 10+ years in quality management, strong analytical and leadership skills, and proficiency with ISO standards and quality tools. Excellent communication and cross-functional collaboration are essential.

Qualifications

• 10+ years in quality management with customer-facing experience.
• Experience leading cross-functional teams to resolve quality issues.
• Proficiency with ISO standards and quality tools.

Responsibilities

• Act as primary technical interface for quality-related issues and customer relationships.
• Lead investigations into customer complaints, perform RCA and implement CAPA.
• Conduct regular customer audits and ensure ISO/FDA compliance.
• Monitor KPIs (CSAT, defects, returns) and report to management.
• Identify trends from customer feedback to drive improvements.
• Maintain accurate documentation including inspection reports and quality certificates.

Skills

Strong analytical

Problem-solving

Communication skills

Interpersonal skills

Attention to detail

Leadership

Education

Bachelor's degree in Engineering

Bachelor's degree in Quality Management

Tools

SPC

FMEA

8D

Pareto

Job description

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09 - Manager, Operations Quality 1

Date: Aug 7, 2026

General Overview

Functional Area: Quality (QUA)
Career Stream: Operations Quality (OPQ)
Role: Consultant 1 (CO1)
Job Title: Consultant, Operations Quality 1
Job Code: CO1-QUA-OPQ
Direct/Indirect Indicator: Indirect

Detailed Description

Key Responsibilities

Customer Advocacy:Act as the primary technical interface for quality-related issues, maintaining relationships to improve customer satisfaction.

Complaint Resolution:Lead investigations into customer complaints, conducting root cause analysis (RCA) and implementing corrective/preventive actions (CAPA).

Quality Audits & Compliance:Conduct regular customer audits, maintain compliance with industry standards (e.g., ISO, FDA), and ensure internal procedures meet customer requirements.

Data Analysis & Reporting:Monitor key performance indicators (KPIs) such as customer satisfaction (CSAT), defect rates, and returns, producing regular reports for management.

Continuous Improvement:Identify trends in customer feedback to drive improvements in manufacturing, product design, or service delivery.

Documentation:Maintain accurate documentation, including inspection reports and quality certificates.

Requirements

Experience:Generally 10+ years in quality management, with experience in customer-facing roles within manufacturing or relevant industries.

Skills:Strong analytical, problem-solving, and communication skills.

Knowledge:Proficiency in Quality tools (SPC, FMEA, 8D, Pareto) and ISO standards.

Education:Bachelor’s degree in Engineering, Quality Management, or a related field.

Interpersonal Skills:Ability to manage high-pressure situations and negotiate solutions for customer needs.

Attention to Detail:Rigorous approach to inspecting and validating product quality.

Leadership:Capable of leading cross-functional teams to resolve quality issues

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

Company Overview

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

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