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Descripción de la vacante
A leading Ed-Tech company in Mexico, Ciudad de México is looking for a Customer Advocate to provide support through written communication. The role involves helping users navigate the platform, resolving issues, and working closely with product teams. Ideal candidates will have excellent English skills, technical proficiency, and a customer-centric mindset, along with the ability to work in a dynamic environment.
Servicios
Generous learning budget
Competitive financial package
Dynamic working environment
Formación
Previous experience providing support through live chats.
Ability to understand customers' needs.
A passion for learning and self-improvement.
Responsabilidades
Answer customers’ questions and resolve issues.
Identify problem areas and flag them.
Work closely with product teams to resolve issues.
Conocimientos
Fluency in English
Outstanding written skills
Technical and analytical skills
Customer-oriented mindset
Ability to provide solutions
Teamwork
Herramientas
Computer with i5 or i7 processor
Internet connection of at least 30 mbps
Descripción del empleo
A leading Ed-Tech company in Mexico, Ciudad de México is looking for a Customer Advocate to provide support through written communication. The role involves helping users navigate the platform, resolving issues, and working closely with product teams. Ideal candidates will have excellent English skills, technical proficiency, and a customer-centric mindset, along with the ability to work in a dynamic environment.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.