Verifications Specialist - Work From Home (Mexico City area)

Marriott's Barony Beach Club; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A premier hospitality resort in Mexico seeks a dedicated guest relations associate. This role involves promoting brand awareness, assisting guests with inquiries, and scheduling preview packages. Candidates must have a high school diploma and a customer-focused attitude. Join a team dedicated to service quality and guest satisfaction.

Formación

• No related work experience is required.
• No supervisory experience is required.

Responsabilidades

• Promote brand awareness and maximize revenue.
• Communicate with potential owners and verify package details.
• Encourage guests to schedule preview packages.
• Resolve guest calls and requests effectively.
• Maintain confidentiality and protect company assets.
• Provide exceptional guest service and support team goals.
• Comply with quality assurance standards.

Educación

High school diploma/G.E.D. equivalent

Descripción del empleo

Overview

Train in office with future work from home opportunities possible!

Responsibilities

• Promote awareness of brand image internally and externally and use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
• Communicate with potential owners via telephone to verify preview package sales/tours; explain details and requirements related to attending a sales presentation; verify eligibility requirements for preview package sales/tours; overcome objections while maintaining a polite and enthusiastic demeanor.
• Encourage guests or callers to purchase or schedule preview package sales/tours; check availability of accommodations and dates, including finding alternative dates or options if first choice is not available.
• Answer guest questions about property facilities/services and contact the appropriate department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
• Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones with proper etiquette; develop and maintain positive working relationships with others; support team to reach common goals; listen and respond to concerns of other employees.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Critical Tasks and Competencies

• Safety and Security: Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Policies and Procedures: Protect the privacy and security of guests and coworkers; maintain confidentiality of proprietary materials and information; follow company and department policies and procedures; protect company tools, equipment, machines, or other assets in accordance with company policies and procedures; perform other reasonable job duties as requested by Supervisors.
• Guest Relations: Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues, delight, and build trust; anticipate guests’ service needs; address guest service needs professionally and promptly; engage guests in conversation regarding their stay, property services, and area attractions; thank guests with genuine appreciation and provide a fond farewell; welcome and acknowledge each guest with a smile and friendly greeting, using the guest’s name when possible.
• Communication: Answer telephones using appropriate etiquette; speak to guests and co-workers using clear, appropriate, and professional language; exchange information effectively; provide assistance to coworkers to ensure task understanding.
• Working with Others: Support all co-workers and treat them with dignity and respect; develop positive working relationships with other employees and departments; handle sensitive issues with tact, respect, diplomacy, and confidentiality.

Qualifications

• Education: High school diploma/G.E.D. equivalent
• Related Work Experience: No related work experience is required
• Supervisory Experience: No supervisory experience is required

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.