Trip Support Specialist

Destinytravel; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading travel agency in Mexico is seeking a Trip Support Specialist to assist travelers throughout their journey. You will provide guidance, respond to inquiries, and ensure an organized experience from planning to return. The ideal candidate will have excellent communication skills and a passion for travel. This fully remote position offers flexible hours and growth potential within the travel industry.

Servicios

Fully remote with flexible hours

Travel perks and learning opportunities

Supportive team culture

Growth potential in the industry

Formación

• Excellent communication skills are essential for client interaction.
• Detail-oriented and organized approach required for itinerary management.
• Customer service experience is preferred to enhance client satisfaction.

Responsabilidades

• Respond to inquiries across email, phone, and messaging channels.
• Assist with itinerary changes and documentation.
• Provide clear destination information and requirements.
• Follow up before and after departures.
• Handle concerns with empathy and professionalism.

Conocimientos

Excellent communication skills

Detail-oriented

Customer service experience

Tech-comfortable and adaptable

Passion for travel

Descripción del empleo

As a Trip Support Specialist, you will assist travelers throughout their journey by providing guidance, answering questions, and ensuring each step feels organized and stress-free. You will work closely with clients to understand their needs and support them from planning to return.

At Destiny&Co, we are committed to exceptional communication, personalized service, and creating memorable travel experiences.

Key Responsibilities

• Respond to inquiries across email, phone, and messaging channels.
• Assist with itinerary changes, confirmations, and documentation.
• Provide clear destination information and requirements.
• Follow up before and after departures.
• Handle concerns with empathy, patience, and professionalism.

Benefits

• Fully remote with flexible hours.
• Travel perks and learning opportunities.
• Supportive team culture.
• Growth potential in the industry.

What We’re Looking For

• Excellent communication skills.
• Detail-oriented and organized.
• Customer service experience preferred.
• Tech-comfortable and adaptable.
• Passion for travel and helping others.