Tier 2 Support Supervisor - Lead Escalations & Team Growth

OpenTable; Ciudad de México; A distancia; MXN 367,000 - 551,000; Jornada completa

Descripción de la vacante

A leading restaurant technology company in Mexico City is looking for a Tier 2 Customer Support Supervisor. This role involves leading a specialized team, managing escalated customer issues, and ensuring high-quality service. The ideal candidate has supervisory experience in technical support environments and strong analytical skills. This position offers flexible work options and focuses on employee well-being and development.

Servicios

Work from (almost) anywhere for up to 20 days per year

Company-paid therapy sessions through SpringHealth

Generous paid vacation time off for your birthday

Leadership development

Private health, dental, and life insurance

20 days of paid time off a year

Christmas Bonus – 30 days

Formación

• 2 years of supervisory or people leadership experience in a contact center or technical support.
• Experience managing performance, driving results, and coaching for development.
• Ability to translate technical concepts into simple language.

Responsabilidades

• Lead and develop a team of Tier 2 Support Representatives.
• Oversee technical and high-priority customer issues.
• Serve as point of contact for complex cross-functional issues.

Conocimientos

Supervisory experience

Analytical skills

Troubleshooting skills

Technical communication

Herramientas

Salesforce

Jira

Slack

Descripción del empleo

A leading restaurant technology company in Mexico City is looking for a Tier 2 Customer Support Supervisor. This role involves leading a specialized team, managing escalated customer issues, and ensuring high-quality service. The ideal candidate has supervisory experience in technical support environments and strong analytical skills. This position offers flexible work options and focuses on employee well-being and development.