Technical Support Engineer — SaaS, Remote

Customer.io; México; A distancia; MXN 1,091,000 - 1,285,000; Jornada completa

Descripción de la vacante

A rapidly growing SaaS company seeks a Technical Support Engineer to join their team. This role involves diagnosing customer issues, improving processes, and ensuring a remarkable customer experience. The ideal candidate has technical support experience and excellent communication skills. Benefits include a competitive salary of $70,000 USD, complete health coverage, unlimited PTO, and a budget for professional development.

Servicios

100% coverage of medical, dental, vision, and mental health insurance premiums

16 weeks paid parental leave

Unlimited PTO

Stipends for remote work and wellness

Professional development budget

Formación

• Experience in a technical support role and/or customer-facing role.
• Excellent written and verbal communication skills.
• Motivation and a self-starter attitude.

Responsabilidades

• Triage support tickets and diagnose technical issues.
• Work on process improvement initiatives.
• Conduct regular touch points with Product and Customer Success teams.

Conocimientos

Technical support experience

Excellent written communication

Ability to work in fast-paced environment

Experience with SaaS platforms

Customer-facing role experience

Descripción del empleo

A rapidly growing SaaS company seeks a Technical Support Engineer to join their team. This role involves diagnosing customer issues, improving processes, and ensuring a remarkable customer experience. The ideal candidate has technical support experience and excellent communication skills. Benefits include a competitive salary of $70,000 USD, complete health coverage, unlimited PTO, and a budget for professional development.