Technical Support Engineer 2 (Portuguese Speaking)

Datadog; Ciudad de México; Híbrido; MXN 917,000 - 1,285,000; Jornada completa

Descripción de la vacante

A leading technology company in Mexico City is looking for a Technical Support Engineer 2 (Portuguese Speaking). Join a hybrid environment where you'll engage with customers, resolve technical challenges, and contribute to Datadog's growth. Ideal candidates are fluent in English and Portuguese, have experience in technical support, and are motivated to learn and grow in a dynamic setting. The role requires excellent communication and critical thinking skills.

Servicios

Generous global benefits

Employee stock purchase plan (ESPP)

Continuous professional development

Intra-departmental mentor program

Formación

• Experience in technical troubleshooting and customer support.
• Fluent in both English and Portuguese.
• Familiarity with software like Zendesk, Jira, and Confluence.

Responsabilidades

• Engage with customers via multiple channels to resolve technical issues.
• Participate in product conversations based on client feedback.
• Train to become a specialist in one or more Datadog product area(s).

Conocimientos

Technical troubleshooting

Customer support

Fluency in Portuguese

Fluency in English

Programming

Zendesk

Jira

Confluence

Detail-oriented

Descripción del empleo

Technical Support Engineer 2 (Portuguese Speaking)

Mexico City, Mexico

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. We are hiring candidates to work out of the following location : Ciudad de México , MEX

What You’ll Do :

• Engage with customers via multiple channels (ticketing system, live chat, phone, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
• Reproduce technical issues and dive into Datadog’s 400+ integrations
• Become demo certified and lead a three-pillar demo to customers
• Participate in product conversations with internal teams based on feedback from client interactions
• Train as a highly knowledgeable specialist in one or more Datadog product area(s)
• Work from a Datadog office 3 - 5 days per week

Who You Are :

• Experienced using Zendesk, Jira, Confluence, or similar software
• An engineer with previous technical troubleshooting and / or programming experience
• Self-motivated, detail-attentive, and have a desire for continuous learning
• A critical thinker who defaults to a client-centric approach
• An effective written and verbal communicator
• A tinkerer with some programming experience and a basic knowledge of Linux
• Able to work a rotating schedule that requires weekend availability
• Fluent in English and Portuguese

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth :

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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