Technical Support Analyst

Capgemini; Aguascalientes; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology consultancy in Aguascalientes seeks IT support professionals to handle requests, diagnose hardware issues, and provide software support. Applicants should possess knowledge of Windows, macOS, and Active Directory, along with strong technical English skills. Capgemini offers a competitive compensation package in a collaborative environment aimed at personal and professional growth.

Servicios

Competitive compensation and benefits package

Collaborative and inclusive work environment

Formación

• Handle and log requests and incidents using a ticketing system.
• Diagnose and resolve basic hardware issues.
• Provide support for office software and manage access.

Responsabilidades

• Work under pressure with a focus on quality and results.

Conocimientos

Basic knowledge of Windows and macOS operating systems

Familiarity with LAN/Wi‑Fi networks

Experience using ticketing and documentation tools

Knowledge of Active Directory and user management

Technical and conversational English

Experience with collaboration tools (Teams, LogMeIn)

Descripción del empleo

What you’ll do?

• Handle and log requests and incidents using a ticketing system (e.g., ServiceNow, Genesys).
• Diagnose and resolve basic hardware issues (PCs, laptops, printers, peripherals).
• Provide support for office software (Microsoft 365, browsers, antivirus, etc.).
• Manage access and passwords (Active Directory, corporate email).
• Escalate complex incidents to higher support levels.
• Document solutions and technical procedures.

What You’ll Bring

• Basic knowledge of Windows and macOS operating systems.
• Familiarity with LAN/Wi‑Fi networks and connectivity concepts.
• Experience using ticketing and documentation tools.
• Knowledge of Active Directory and user management.
• Experience with collaboration tools (Teams, LogMeIn) is a plus.
• Technical and conversational English (for documentation and direct communication with users).

Soft Skills

• Work Underpressure
• Quality at work
• Results Oriented

What can YOU expect in a career with Capgemini?

• Working in a team environment, Consultants focus on the analysis, design and development of technology‑based solutions for Capgemini’s clients.
• You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
• You will contribute to client satisfaction by providing timely and responsive value‑added services and work products.
• Capgemini offers a competitive compensation and benefits package.
• Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico, distributed among three sites located in Mexico City, Monterrey and Aguascalientes.
• Capgemini has developed its own way of working, the Collaborative Business Experience™ and draws on Rightshore, its worldwide delivery model.

You will love this job because

• Capgemini focuses on giving each new hire a YOU‑nique experience through our recruitment process and onboarding program, as well as by helping you to build your own career and professional skills foundation.
• Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
• Capgemini cultivates an atmosphere for development that enables YOU to be hands‑on, planning for your growth, both horizontally and vertically.

At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.