Technical Product Manager

Western Union; Ciudad de México; Presencial; MXN 1,098,000 - 1,465,000; Jornada completa

Descripción de la vacante

A leading financial services company in Mexico City is seeking a Technical Product Manager to enhance customer value and manage partnerships. You will support integrations, manage sprint cycles, and oversee budgets in a high-energy environment. Ideal candidates have 5–8 years of experience in IT, especially in financial services, and strong communication skills. This role offers comprehensive benefits including health insurance and personal days off.

Servicios

Short-term incentives

Multiple health insurance options

Grocery voucher

Savings fund

2 personal days off

Formación

• 5–8 years of IT experience in financial services.
• Awareness of new technologies and their applications.
• Experience managing direct and cross-functional teams.

Responsabilidades

• Build partnerships to maximize customer value.
• Support back-end integrations and front-end configurations.
• Manage sprint delivery cycles and coordinate quality assurance.
• Oversee budget and financial objectives.

Conocimientos

IT experience in Remittance or FinTech

Technical leadership

Excellent communication skills

Negotiation and influencing skills

Ability to handle pressure

English proficiency

Educación

Bachelor’s degree in computer science or engineering

MBA

Descripción del empleo

Technical Product Manager – Mexico DF, Mexico

Western Union is positioned to become the world’s most accessible financial services company, transforming lives and communities. We’re a diverse and passionate customer‑centric team of over 8,000 employees serving 200 countries and territories. If you’re ready to help drive the future of financial services, it’s time for Western Union.

Role Responsibilities

• Build partnerships by defining integration requirements to maximize customer value, satisfaction, reliability, and cost efficiency.
• Support seamless back‑end integrations and front‑end configurations of third‑party solutions to deliver services such as Correspondent Banking, Bill Payments, Mobile Top‑Ups, and Lending.
• Document workflows and service level agreements (SLAs) to strengthen partnership management processes.
• Manage sprint delivery cycles and coordinate quality assurance activities.
• Manage technical documentation for regulatory approvals.
• Oversee budget and ensure achievement of financial objectives.

Role Requirements

• Minimum of 5–8 years of IT experience, preferably in Remittance, Retail Banking, Digital Payments, FinTech, and other financial services.
• Bachelor’s degree in computer science or engineering.
• Technical leader and coach, aware of applicability of new technologies.
• MBA is a plus.
• Good understanding of the financial services markets or retail and digital operations and today’s technological standards.
• High energy, enthusiasm to drive the business, willingness to step in outside normal hours if required; ability to multi‑task and handle pressure in a high‑energy environment.
• Familiarity with pricing strategies, ability to influence decisions and negotiate effectively, and a solid grasp of digital business.
• Excellent communication skills to bridge global business practices.
• Experience managing direct and cross‑functional teams.
• English proficiency is a must.

Benefits

We offer a comprehensive benefits package that includes short‑term incentives, multiple health insurance options, accident and life insurance, and access to best‑in‑class development platforms. The following benefits apply specifically to the Mexico‑specific role:

• 2 personal days off.
• Savings fund.
• Insurance for Major Medical Expenses, Vision, Dental.
• Online medical insurance 24/7.
• Special days for marriage or completing an academic degree.
• Grocery voucher.

Diversity & Inclusion

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates unique backgrounds and perspectives while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date: 11-30-2025