Team Lead Account Manager

Solera; Ciudad de México; Presencial; MXN 457,000 - 642,000; Jornada completa

Descripción de la vacante

A global data and software services provider seeks a Team Lead Account Manager in Mexico City. This role focuses on leading a team to ensure KPI compliance and excellent customer relations. The ideal candidate should have over 2 years of experience in Account Management or Customer Success, with strong leadership and communication skills. Join us to impact operational excellence and customer satisfaction!

Formación

• 2+ years of experience in Account Management or Customer Success.
• Proven ability to coach and mentor a team.
• Familiarity with KPI reporting and SLA tracking.

Responsabilidades

• Lead a team of Account Managers focused on KPI compliance.
• Ensure high-quality service delivery and proactive risk management.
• Triage customer requests and ensure timely resolutions.

Conocimientos

Account Management

Customer Success

Leadership

Time Management

Communication Skills

Descripción del empleo

Job Title/Location

Team Lead Account Manager / Mexico City – Mitikah

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visitsolera.com.

The Role

The Junior Account Manager Team Leader plays a critical role in supporting the Omnitracs SMB Account Management team, overseeing a growing portfolio. As the volume of accounts and customer expectations rise, this role ensures efficient day‑to‑day operational execution, proactive risk management, and high service quality across the team. This leadership position bridges strategic management and frontline execution, enabling the management team to focus on broader initiatives while maintaining operational excellence, KPI compliance, customer retention and satisfaction.

What You’ll Do

Team Oversight & Operational Execution

• Lead a team of Account Managers with a focus on KPI compliance, retention, and customer relation excellence.
• Use dashboards to track KPI status, identify risks and ensure team execution.

Performance Management & Coaching

• Ensure consistent completion of key account management activities and proactively support retention by addressing at‑risk scenarios.
• Provide regular coaching, feedback, and accountability to team members to ensure consistency and high‑quality service delivery.

Strategic Support & Risk Mitigation

• Triage customer requests and ensure high‑quality, timely resolutions across the team.
• Act as a backup to the management when needed, ensuring seamless operational continuity.

What You’ll Bring

• 2+ years of experience in Account Management, Customer Success, or related client‑facing role.
• Leadership experience (formal or informal) with a proven ability to coach, mentor, and drive results across a team.
• Strong organizational and time management skills; able to prioritize and execute in a fast‑paced, high‑volume environment.
• Familiarity with KPI reporting, SLA tracking, and using performance dashboards.
• Ability to identify risks and implement solutions proactively to retain and grow customers relationships.
• Excellent communication skills (verbal and written).

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.