Team Captain: Growth & Coaching Leader

Boldr; Mérida; Presencial; MXN 550,000 - 918,000; Jornada completa

Descripción de la vacante

A progressive global company in Mérida is seeking a Team Captain to manage team operations and enhance client experiences. Ideal candidates should possess strong leadership abilities, a Bachelor's degree, and experience in a supervisory role within a customer support environment. Responsibilities include monitoring performance, coaching team members, and facilitating communication with clients. This role comes with competitive benefits and the opportunity to develop within a growing organization.

Servicios

Private Health Insurance

Paid Time Off

Training Development

Formación

• Three years of supervisory experience in a related field.
• Experience supporting SaaS products or troubleshooting.
• Strong writing and presentation abilities.

Responsabilidades

• Manage daily operations and team performance.
• Monitor and assess performance and provide feedback.
• Coordinate external communications and implement client policies.

Conocimientos

Curiosity

Problem solving

Communication

Teamwork

Adaptability

Educación

Bachelor's / College degree in a relevant discipline

Herramientas

CRM systems (Zendesk, Salesforce)

Google Drive

MS Office applications

Descripción del empleo

A progressive global company in Mérida is seeking a Team Captain to manage team operations and enhance client experiences. Ideal candidates should possess strong leadership abilities, a Bachelor's degree, and experience in a supervisory role within a customer support environment. Responsibilities include monitoring performance, coaching team members, and facilitating communication with clients. This role comes with competitive benefits and the opportunity to develop within a growing organization.