Talent Universe Service Commercial Engineer

Vestas LATAM North; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global renewable energy company is seeking a Service Customer Support professional in Mexico City. The role involves maintaining customer relationships, negotiating service contracts, and ensuring fulfillment of key performance indicators. Candidates should have an Engineering or Business Administration degree along with 3-5 years of relevant experience. Spanish and English fluency is required, with Portuguese desired. This is a full-time position offering opportunities for growth in a dynamic environment.

Formación

• 3-5 years of experience in a customer-facing position.
• Good business sense and understanding of contracts.
• Experience in the energy market is preferred.

Responsabilidades

• Maintain relationships with existing customers for service contracts.
• Assist in negotiations of new service contract renewals.
• Ensure fulfillment of service contracts KPIs.

Conocimientos

Customer relationship management

Contract management

Project management

Economic understanding of contracts

Educación

Engineering or Business Administration degree

Herramientas

SAP

Sales Force

Descripción del empleo

Background

Vestas LATAM North is a sales business unit covering Mexico, Caribbean, Central America and Colombia reporting directly to our regional headquarters located in Brazil. We are responsible for the Sales function Project Installation and Service of wind farms throughout these regions. The Service Department at Mexico office is responsible for service sales and maintenance of wind turbines within such countries.

As a Service Customer Support you will be part of a team consisting of 4 colleagues where teamwork and good communication is the key.

Customer Support team is a high-profile team working in an ever-growing business environment with great visibility to our Customers directing industrial in the national and international power and renewable energy.

Responsibilities

• Develop and maintain relationships with existing customers leveraging customer intimacy to ensure renewals of Service Contracts and secure additional business.
• Define common strategy in customer relationship management (aligned with Operation Managers).
• Assist the commercial department in the negotiation of new Service Contracts Renewals Settlements Amendments and Additional Services quotations.
• Assist with answering contractual questions from Customers Sales Department and Service Operations.
• Assure fulfillment of Service Contracts KPIs.
• Lead monthly and regular meetings with Customers assuring compliance of contractual obligations.
• Deal with technical open cases resolution process (Proactive communication regular meetings close collaboration with Product Support Engineering etc.).
• Control project Billing plan including adequate invoicing of fees variables aftersales bonus and penalties.
• Ensure timely collection of customer payments and assure overdues management.
• Ensure correct information in SAP and Sales Force related to the Contract.
• Responsible for contract availability monthly monitoring and negotiation with customer related to production period supporting Service Operations.
• Maintain Monthly Reports deliveries to Customers.
• Prepare project monthly reports and present it to the board.

Qualifications

• Engineering or Business Administration degree.
• At least 3-5 years of experience in a customer-facing position (e.g. sales project management contract management particularly with large complex customers) within the energy market.
• Good business sense and good economical understanding of contracts.
• Contract and Project management knowledge.
• Wind turbine Energy or Aircrfat industry experience would be considered.

Language skills

Spanish and English fluent Portuguese desired.

Location

Mexico City

Employment Type

Full Time

Vacancy

1

Our commitment to a fair hiring

At Vestas we evaluate all candidates solely based on their professional experience education and relevant skills. To support a fair recruitment process we kindly ask that you remove any photos dates of birth or graduation gender pronouns marital status or other personal information not relevant to the role before submitting your CV / resume. Your CV / resume should focus on your professional and educational background along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement

At Vestas we recognize the value of diversity equity and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states Expertise and talent come in many forms and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry. Your unique perspective is what will help us powering the solution for a sustainable green energy future.