Support Engineer II - TMS

Blue Yonder; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology company in Monterrey seeks a Support Engineer II to provide excellent customer support and solutions. The role includes troubleshooting application issues, developing automation scripts, and monitoring application health. With at least 4 years of relevant experience, candidates should possess strong troubleshooting, communication, and empathy skills. Attractive benefits include competitive salary, Christmas bonus, and medical insurance.

Servicios

Competitive Salary

Christmas Bonus (30 days)

Savings Fund

15 Vacation Days first year

Major and Minor Medical Service insurance

Life Insurance

Formación

• 4 years of experience in a relevant industry.
• Experience with any Transportation Management system.

Responsabilidades

• Deployment and troubleshooting application related issues.
• Fixing and preventing application availability issues.
• Application health monitoring.
• Developing automations (Python, Cycle, RPA etc.).
• DB health analysis.

Conocimientos

Troubleshooting & Problem-Solving

Self-learning

Empathy

Customer Service

Communication skills

Herramientas

PLSQL

Oracle/SQL Server Database

Windows/Unix OS Concepts

Python

MS Azure

App Dynamics

Splunk

Descripción del empleo

Job Title: Support Engineer II – TMS

Overview

Provide excellent customer experience and solution support to Blue Yonder's customers with ownership, proactive and innovative approach showing moderate competency in product and domain, Azure, solution architecture & relevant tools and technologies.

Consistently demonstrates customer centricity and relentless attitude to innovate through teamwork and willingness to add value by developing knowledge and participate on operational improvements.

What you'll do

• Deployment and troubleshooting application related issues

• Troubleshooting, fixing, and preventing application availability issues

• Application health monitoring

• Developing automations (Python, Cycle, RPA etc.)

• DB health analysis (statistics, fragmentation, query execution plan, indexes, delete, update, etc.)

• Responsible to handle Critical Cases

What we are looking for

Industry experience:

• 4 years of experience

Interpersonal Skills Desired

• Troubleshooting & Problem-Solving mindset

• Self-learning

• Empathy

• Customer Service

• Communication skills

Technical Skills

• Experience with any Transportation Management system

• PLSQL

• Oracle/SQL Server Database

• Windows/Unix OS Concepts

• Python

• MS Azure

• App Dynamics

• Splunk

Benefits

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:

• Competitive Salary
• Christmas Bonus (30 days)
• Savings Fund
• 15 Vacation Days first year and 60% Bonus
• Major and Minor Medical Service insurance for you and your family
• Life Insurance

#LI-JA1

Our Values

Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.