Students

Ericsson; Tlalnepantla; Presencial; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

An innovative company is seeking a Support Engineer to provide technical service and support to customers. In this dynamic role, you will troubleshoot and resolve issues in customer networks while collaborating with various stakeholders. Your expertise in telecom and datacom will be essential as you work with cutting-edge 3G/4G/5G technologies. This position offers a unique opportunity to develop your skills in a supportive and diverse environment, contributing to impactful solutions that shape the future of technology. If you're passionate about problem-solving and eager to learn, this role is perfect for you.

Formación

• Broad knowledge of telecom and datacom, including hardware and software.
• Continuous technical development to keep skills up to date.
• Experience leading university projects is a plus.

Responsabilidades

• Troubleshoot and resolve issues to stabilize customer networks.
• Collaborate with customer technical staff and service engineers.
• Deliver results and meet customer expectations.

Conocimientos

Problem solving

Root cause analysis

Networking concepts

Communication skills

Negotiation skills

Planning and organizing tasks

Educación

Bachelor's in Communications

Bachelor's in Electronics

Bachelor's in Telecommunications

Bachelor's in Telematics

Herramientas

Wireshark

Linux

Python

Cloud computing

Descripción del empleo

About This Opportunity

We are seeking a Support Engineer to provide technical service and support to our customers. In this role, you will troubleshoot and resolve issues to stabilize and optimize customer networks, configure and integrate various nodes and solutions in both new and live customer networks.

The Support Engineer interacts with customer technical staff, operation managers, service engineers, and other groups within the Service Delivery organization. You may also collaborate with sales, R&D, third-party suppliers, and local authorities.

This role requires continuous technical development to keep skills up to date. You should have broad knowledge of telecom and datacom, including hardware, software, and network expertise. The role involves working in an international environment, often independently, with responsibilities that demand a high level of professionalism and communication skills.

What You Will Do

1. Work on 3G/4G/5G technology, Packet Core Network
2. Perform trace analysis using Wireshark
3. Problem solving and root cause analysis
4. Handle customer issues effectively
5. Apply negotiation and argumentation skills
6. Plan and organize tasks efficiently
7. Deliver results and meet customer expectations
8. Present and communicate effectively
9. Collaborate with team members and stakeholders
10. Apply technical expertise and technology knowledge

You Will Bring

1. Last year students of Communications, Electronics, Telecommunications, Telematics, or related fields graduating in June 2024
2. Excellent English language and communication skills
3. Solid understanding of networking concepts
4. Basic Linux knowledge
5. Programming, scripting, and Python skills are a plus
6. Experience leading university projects is a plus
7. Basic cloud computing knowledge

Why Join Ericsson?

At Ericsson, you'll have an outstanding opportunity to use your skills and imagination to push the boundaries of what is possible. Join a diverse team of innovators committed to creating solutions for some of the world's toughest problems. Be challenged and supported as you help shape the future.

What Happens Once You Apply?

Click here to learn about our typical hiring process.

We are committed to fostering a diverse and inclusive organization. We believe that diverse teams drive innovation and growth. We encourage applicants from all backgrounds to apply and reach their full potential with Ericsson.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer. Learn more about our policies.