Sr. Renewals Manager

Blue Yonder; Monterrey; Presencial; MXN 1,466,000 - 1,833,000; Jornada completa

Descripción de la vacante

A leading technology company based in Monterrey is seeking a Sr. Renewals Manager to oversee the renewal process for subscription-based services. The ideal candidate will have 7+ years of experience in renewals management and strong negotiation skills. You'll manage a team to ensure high customer satisfaction and retention rates while implementing strategies for at-risk clients. This role offers an opportunity to drive strategic initiatives in a dynamic environment.

Formación

• 7+ years of experience in renewals management, sales, account management, or customer success.
• Demonstrated ability to manage multiple priorities and meet tight deadlines.
• Proven leadership skills in managing high-performing teams.

Responsabilidades

• Oversee the renewal process for subscription-based services and contracts.
• Manage a team of renewal specialists to ensure objectives are met.
• Implement customer retention strategies for at-risk customers.

Conocimientos

Negotiation skills

Communication skills

Interpersonal skills

Analytical mindset

CRM software proficiency

Educación

Bachelor's degree in Business Administration

Master's degree or MBA

Herramientas

Salesforce

MS Office

Descripción del empleo

Blue Yonder Job Profile: Sr. Renewals Manager

About Blue Yonder:

Blue Yonder offers a dynamic and inclusive work environment, fostering innovation and collaboration. Our commitment to sustainability and employee growth makes Blue Yonder not only a leading provider in the digital supply chain space but also a great place to build a rewarding career.

Overview

The Sr. Renewals Manager at Blue Yonder will oversee the renewal process for subscription-based services and contracts, ensuring high renewal rates and customer satisfaction. This role requires strategic oversight, strong leadership, and the ability to manage complex negotiations and collaborate across multiple departments.

What you'll do - Main responsibilities

• Responsible for meeting or exceeding maintenance and SaaS objectives and quotas
• Manage a team of renewal specialists to ensure progression on OKRs and goals
• Oversee team’s renewal strategy and plan to retain and grow assigned business.
• Ensure ARR and attrition forecasts are being actively and accurately measured per internal processes
• Implement customer retention strategies in identified “at-risk” customers.
• Assist and mentor team in negotiating terms that result in favorable outcomes for both BY and clients.
• Participates in escalated account planning discussions in both internal and external meetings
• Interact with cross-functional teams including Sales and Customer Success in a professional manner to ensure high level collaboration is taking place.
• Conduct 1:1s to coach, provide feedback, discuss career planning, and ensure process adherence and system compliance
• Identify associate training and development needs by team/individual and help facilitate the creation and completion
• Ensure team are progressing goals
• Maintains positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY.
• Manages the day-to-day team activities to ensure the team adheres to operational guidelines
• Interact with other customer-facing groups to address renewal issues, contract negotiations, and general renewal matters for our customers.
• Provide management reporting on renewal efforts including forecasting, incremental revenue, and reasons for customer renewal/attrition
• Training and On-boarding new team members

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field; a Master’s degree or MBA preferred.
• 7+ years of experience in renewals management, sales, account management, or customer success, preferably within the software or technology industry.
• Strong negotiation, communication, and interpersonal skills.
• Proficient in CRM software (such as Salesforce) and MS Office (particularly Excel).
• Demonstrated ability to manage multiple priorities, complex projects, and meet tight deadlines.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• In-depth knowledge of SaaS environments and subscription-based service models.
• Proven leadership skills with experience managing and developing high-performing teams.

Our Values

Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.