South US Regional Service Delivery Leader

Philips; Nuevo León; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading health technology company in Mexico is seeking a South US Service Leader to oversee complex service delivery projects and manage key customer relationships. This role is integral for ensuring optimal service performance and alignment with customer objectives. Applicants should have at least 5 years of relevant experience and a degree in Healthcare or related fields. The position offers an office-based work environment requiring full-time presence.

Formación

• Minimum 5 years of experience with Bachelor's or Minimum 3 years of experience with Master's in Service Delivery Management or equivalent.

Responsabilidades

• Lead complex service delivery projects, coordinating teams to ensure timely services.
• Develop relationships with key customers to align service delivery with business needs.
• Oversee the service delivery lifecycle ensuring milestones are met.
• Analyze service performance data to implement strategic improvements.
• Manage service delivery risks and develop mitigation strategies.

Conocimientos

Regulatory Requirements

KPI Monitoring and Reporting

Data Analysis & Interpretation

Customer Service Software

Project Management

Stakeholder Management

Continuous Improvement

Service Operations

Customer Relationship Management (CRM) Software

Project Planning & Scheduling

Educación

Bachelor's / Master's Degree in Healthcare, Engineering, Business Administration or equivalent

Descripción del empleo

A leading health technology company in Mexico is seeking a South US Service Leader to oversee complex service delivery projects and manage key customer relationships. This role is integral for ensuring optimal service performance and alignment with customer objectives. Applicants should have at least 5 years of relevant experience and a degree in Healthcare or related fields. The position offers an office-based work environment requiring full-time presence.