Social Media Specialist

Equivity; Mexicali; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A digital marketing agency in Mexicali is seeking a Community Engagement Specialist to manage social media interactions and enhance brand presence. The ideal candidate will have a bachelor's degree in a related field and 2+ years of experience in online community management. Responsibilities include engaging with customers across multiple platforms, monitoring brand conversations, and providing exceptional customer service. Competitive compensation and development opportunities are offered.

Servicios

Paid annual bonus (5%)

Opportunities for professional development

Paid English online courses

Formación

• 2+ years of experience managing online communities or social media engagement.
• Excellent English proficiency, especially in writing.
• Organizational skills with meticulous attention to detail.
• Ability to multitask and handle real-time engagement.

Responsabilidades

• Assist with order tracking and technical support.
• Engage actively with users and foster brand presence.
• Track and report engagement metrics.

Conocimientos

Community engagement

Social media management

Customer service communication

Microsoft Office Suite

Content creation

Email campaign management

Educación

Bachelor's degree in Marketing, Communications, or related

Herramientas

Shopify

Descripción del empleo

• Assist with order tracking, product questions, technical support, and account-related concerns.
• All social Media and Search Engineer communications.
• All social Media postings management -creation done by Ny team
• Use programs from the Microsoft Office Suite, such as Word and PowerPoint.
• Community Engagement: Customer service for all digital platforms. klavio, email blasts, marketing responses, Shopify, Facebook, Google, Instagram, TikTok, customer service communication.
• Produce and distribute correspondence memos, letters, faxes, and forms.
• Complete projects related to branding, content creation, ads and social media marketing.
• Assist in planning and executing social media campaigns, contests, live sessions, and interactive events.
• Respond promptly and professionally to comments, direct messages, and mentions.
• Engage actively with users, influencers, and brand advocates to foster a positive brand presence.
• Monitor conversations and trends relevant to the brand and provide regular community insights.
• Develop and execute strategies to grow community engagement and retention.
• Track and report engagement metrics (comments, shares, DMs, sentiment, etc.).
• Stay up-to-date with platform changes, emerging trends, and best practices in online community building.
• Shopify, communication on orders with 3rd party suppliers.
• Provide a high level of customer service on social media channels, resolving issues and addressing inquiries.
• Email Campaign Management

Requirements:

• Bachelor's degree in Marketing, Communications, Public Relations, or a related field is a plus.
• 2+ years of experience managing online communities or social media engagement.
• Excellent English proficiency both written and spoken (specifically written).
• Strong writing, editing, and interpersonal communication skills.
• Organizational skills with meticulous attention to detail.
• Curious, fast learning, and resourceful.
• Strong communication and presentation skills.
• Sense of teamwork and the ability to execute programs.
• Ability to multitask, stay organized, and handle real-time engagement with diplomacy and professionalism.

What we offer:

• Work schedule: Monday to Friday, 7:00am-4:00pm.
• $17,000 to $25,000 per month (gross salary).
• Paid annual bonus (5%).
• Opportunities for professional development.
• Enjoy proportional vacation days!
• Paid English online courses.