Senior Operations Manager — Hybrid, Ecommerce Growth Lead

Kelly Services; Ciudad de México; Híbrido; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading eCommerce company in Mexico City is seeking a Senior Operations Manager to enhance operational systems and lead complex projects. Ideal candidates have over 2 years in operations management, strong customer service skills, and are fluent in English. The role involves overseeing daily operations, managing vendors, and ensuring high-quality execution. The position offers a hybrid modality based on performance and includes full payroll benefits.

Servicios

Hybrid modality based on performance

Law benefits and full payroll

Formación

• 2+ years of relevant operations and project management experience, ideally in eCommerce.
• Strong background in customer service operations and conflict resolution.
• Fluent English speaker with excellent communication skills.

Responsabilidades

• Ensure workflows are efficient, consistent, and aligned with the company objectives.
• Manage cross-functional projects and initiatives, overseeing timelines, tasks, and teams.
• Quickly resolve high-priority issues, including internal escalations and external customer problems.
• Work closely with customer support, logistics, and product teams to streamline processes.
• Track KPIs and operational performance; use data to recommend improvements.

Conocimientos

Operations management

Project management

Customer service

Conflict resolution

Fluent English

Descripción del empleo

A leading eCommerce company in Mexico City is seeking a Senior Operations Manager to enhance operational systems and lead complex projects. Ideal candidates have over 2 years in operations management, strong customer service skills, and are fluent in English. The role involves overseeing daily operations, managing vendors, and ensuring high-quality execution. The position offers a hybrid modality based on performance and includes full payroll benefits.