Senior Medical Information Manager II

Novartis Farmacéutica
Victoria de Durango
MXN 400,000 - 600,000
Descripción del empleo

This role is responsible for providing functional and therapeutic area/brand expertise to support responses to sophisticated and highly complex escalated medical enquiries, and other medical information activities such as creation and quality review of other MI documents.

About the Role

Key Responsibilities:

  • Delivery of MI services for assigned TA(s), Customer Group(s) or brands
  • Provide timely and quality responses to medical enquiries (focus on priority/launch brands). Ensure adherence to KPIs with regard to timeliness, and meet the criteria in quality reviews conducted by management
  • Write or review MI deliverables to ensure they meet quality requirements –scientifically balanced and evidence-based, adhere to topic/key messages, language and grammar are accurate, regulatory/safety/legal aspects are considered
  • Provide input into MI Service processes and standards to ensure optimal efficiency and productivity
  • Lead the generation of reports for stakeholders on enquiry metrics and insights
  • Support services for Regional or Country MI teams
  • Delivery of complex and highly sophisticated MI services
  • Write (or review) sophisticated or highly complex MI services which require the experience and expertise of a Senior MI Manager. This can include services with a mixed model, with the Senior MI Manager working alongside the MI Manager
  • B.A. healthcare professional degree or degree in a healthcare-related field with desirable advanced degree (PhD, PharmD, MD) in life science/healthcare
  • Minimum 3 years’ experience in Medical Information/Communications in the Pharmaceutical Industry (or related Medical Affairs role)
  • Strong knowledge and application of good practices in medical enquiry management and writing for medical information
  • Experience with reviewing medical/clinical content and providing constructive feedback. Extensive knowledge of information resources and the effective/efficient use of them. Solid understanding of medical concepts and the implications on a broader scale in the Pharmaceutical industry (regulatory, PV, legal, commercial, drug development, etc.) 
  • Strong client focus. Strong cross-functional skills and proven experience in collaboration with other departments/groups
  • Excellent interpersonal communication and presentations skills
  • Demonstrated innovative thinking and solution-oriented problem solving skills
  • Ability to manage work output within given timelines

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:

Division Operations

Business Unit CTS

Location Mexico


Company / Legal Entity MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.

Functional Area Research & Development

Job Type Full time

Employment Type Regular

Shift Work No

Accessibility and accommodation

Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

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