Senior Customer Success Analyst — Enterprise Loyalty

CareerArc; Ciudad de México; Presencial; MXN 1,098,000 - 1,465,000; Jornada completa

Descripción de la vacante

A global payment technology company in Mexico City is seeking an experienced Customer Success Specialist. This role focuses on managing enterprise clients, ensuring high adoption of the SessionM platform and delivering exceptional service. Candidates must possess strong analytical and communication skills, be bilingual in Spanish and English, and have a passion for customer success. Join a dynamic team dedicated to empowering businesses through innovative solutions.

Formación

• Experience with end user facing marketing programs.
• Ability to adapt quickly to changing priorities.
• Track record of driving client value and retention.

Responsabilidades

• Evangelize adoption of the SessionM solution and achieve customer satisfaction.
• Act as primary point of contact throughout customer lifecycle.
• Retain and drive account growth with Mastercard products.

Conocimientos

Customer engagement

Analytical ability

Communication skills

Marketing technology proficiency

Problem-solving skills

Bilingual (Spanish/English)

Descripción del empleo

A global payment technology company in Mexico City is seeking an experienced Customer Success Specialist. This role focuses on managing enterprise clients, ensuring high adoption of the SessionM platform and delivering exceptional service. Candidates must possess strong analytical and communication skills, be bilingual in Spanish and English, and have a passion for customer success. Join a dynamic team dedicated to empowering businesses through innovative solutions.