SAP Basis - 2nd Line Support Engineer

Financecolombia; San Andrés Cholula; A distancia; MXN 25,000 - 35,000; Jornada completa

Descripción de la vacante

A financial services company in Puebla is seeking an IT professional with SAP Basis knowledge to provide support and maintain system integrity. Responsibilities include trouble ticket handling, documentation, and reporting. The ideal candidate holds a bachelor's degree in IT and has experience with SAP Transaction codes, as well as solid communication skills in English. This is a permanent, full-time role with rotating shifts.

Formación

• Proficient in multitasking and following processes.
• Ability to work under medium-level stress.
• Self-motivated and self-taught.

Responsabilidades

• Handle tickets and provide 2nd level support for SAP issues.
• Document troubleshooting steps for future reference.
• Perform Health Checks on systems.
• Generate systems reports and maintain documentation.
• Engage in communication and follow-up with customers.

Conocimientos

Tier 2 SAP Basis knowledge

Proficient English level of communication

OS experience on Windows and Linux

Experience with Oracle and SQL DB

Solid experience with SAP Transaction codes

Multitasking

Self-taught person

Educación

IT bachelor’s degree

Descripción del empleo

A financial services company in Puebla is seeking an IT professional with SAP Basis knowledge to provide support and maintain system integrity. Responsibilities include trouble ticket handling, documentation, and reporting. The ideal candidate holds a bachelor's degree in IT and has experience with SAP Transaction codes, as well as solid communication skills in English. This is a permanent, full-time role with rotating shifts.