Salesforce Service Ops Lead (QAD & Data Integrity)

Outset Medical Mexico; Tijuana; Presencial; MXN 915,000 - 1,283,000; Jornada completa

Descripción de la vacante

A healthcare technology company in Tijuana is seeking a professional to oversee Salesforce Service Cloud configurations and drive process improvements. Your responsibilities include managing work order generation, supporting field inventory, and developing training materials. The ideal candidate will have 3-5 years of experience in service operations, particularly with Salesforce Service Cloud. Excellent problem-solving and communication skills are essential for success in this role.

Formación

• 3 - 5+ years of experience in service operations, business analysis, or related role.
• Strong problem-solving, analytical, and project management skills.
• Knowledge of process improvement methodologies (e.g., Six Sigma, Lean) is a plus.

Responsabilidades

• Oversee Salesforce Service Cloud configurations.
• Generate batch work orders using SFDC Dataloader.
• Support field inventory management and administer inventory locations.
• Maintain reports and dashboards to track service performance.

Conocimientos

Problem-solving

Analytical skills

Project management

Interpersonal skills

Communication skills

Multitasking

Educación

Bachelor's degree in Business, IT, or related field

Herramientas

Salesforce Service Cloud

QAD ERP

MS Office

Descripción del empleo

A healthcare technology company in Tijuana is seeking a professional to oversee Salesforce Service Cloud configurations and drive process improvements. Your responsibilities include managing work order generation, supporting field inventory, and developing training materials. The ideal candidate will have 3-5 years of experience in service operations, particularly with Salesforce Service Cloud. Excellent problem-solving and communication skills are essential for success in this role.