Sales Operations Specialist (On-site Guadalajara, MX)

Driscoll's; Región Centro; Presencial; MXN 732,000 - 1,008,000; Jornada completa

Descripción de la vacante

A leading agricultural company in Mexico, Jalisco is seeking a Sales Support Specialist to enhance operational efficiencies across the sales lifecycle. Responsibilities include maintaining Customer Master Data, collaborating with various departments, and developing new processes. Ideal candidates must possess a Bachelor’s degree, experience in the produce industry, and strong communication skills. This position promotes continuous improvement initiatives in a fast-paced environment.

Formación

• 2+ years of experience in the produce and/or berry industry.
• Experience in sales operations, processes, and systems.
• Proven experience in leading process improvement initiatives.

Responsabilidades

• Maintain Customer Master Data and reporting requirements.
• Collaborate with Sales, Legal, and Food Safety departments.
• Develop and implement new processes for centralized claims.

Conocimientos

Fluency in English

Strong written, presentation and oral communication skills

Excellent analytical and problem-solving skills

Ability to work independently

Excellent inter-personal skills

Educación

Bachelor’s Degree

Descripción del empleo

About the Opportunity

The Sales Support Specialist plays a critical role within the Sales Operations team, driving process improvements and operational efficiencies across the sales lifecycle. This role leads centralized pre‑ and post‑sales activities and partners closely with cross‑functional teams—including Sales, Credit & Collections, Supply Chain, Accounting, QA, Demand Management, and IT—to streamline workflows, ensure compliance, and enhance overall performance. Success in this role requires a proactive, detail‑oriented individual with strong knowledge of sales operations and systems. The ideal candidate is a collaborative problem‑solver who thrives in a fast‑paced environment, demonstrates sound judgment, and contributes to continuous improvement initiatives.

Responsibilities

• Responsible for on‑going maintenance of Customer Master Data; end‑to‑end expert in Master Data systemic dependencies and reporting requirements.
• Leads collaboration with Sales, Legal, Food Safety, and other applicable departments to ensure all customer requirements are completed. Design and develop a ‘one‑stop, internal facing, multi‑use framework to more efficiently service customers.
• Responsible for regularly reviewing and developing reporting. Identifies gaps where new reporting is needed, satisfies ah‑hoc requests from stakeholders, and retires reports no longer provide value.
• Partners with Sales Support Manager to develop and implement new processes focused on the effective implementation and management of centralized claims processes and corresponding activities.
• Expert across current and future ERP systems transactional processes, efficiencies, and best practices.
• Develops and implement flexible, adaptive and innovative continuous improvement (CI) processes for effectiveness, efficiencies & accuracy. Champion of best practice opportunities.
• Supports external customer onboarding and changing management activities of new technology rollouts as led by the Business Solutions Team.
• Leads and promotes process compliance by auditing and maintaining SOPs/SLAs as well as onboarding documents in conjunction with the team. Verifying all supporting documents are accurate and current through periodic reviews.
• Supports Continuous Process Improvement (CPI) manager in development of new SOPs and corresponding training. Drive standardization of processes across DOTA.
• Responsible for onboarding of new members to Sales Team in coordination with current onboarding program. Leading and/or partnering on initial training and refreshers as needed, collaborating to develop improved systems for onboarding.

Candidate Profile

Requirements

• Fluency in English (spoken and written) is required.
• Bachelor’s Degree
• 2+ years of successful produce and/or berry industry experience
• Experience sales operations, processes and systems.
• Experience in process and project management ideally in Sales, Marketing or Supply Chain environments.
• Ability to work independently, influence cross‑functional team members, initiate new ideas, support implementation of new systems and train others in new processes.
• Proven experience leading and supporting process improvement initiatives or managing projects.
• Strong written, presentation and oral communication skills.

Preferred Qualifications & Leadership Competencies

• 3+ years in Sales, Category Development, Operations or Supply Chain Planning experience preferred.
• Excellent inter‑personal skills with ability to lead through cross‑functional collaboration.
• Facilitates and influences decisions and ability to maintain strong working relationships.
• Ability to multitask with a sense of urgency in a quick cycle time and fast‑paced environment.
• Excellent analytical and problem‑solving skills in developing, implementing and assessing key metrics.
• Strong organizational skills with the ability to manage both tactical and execution‑based responsibilities.
• Must be flexible with work schedule, able to work non‑standard business hours
• Driver’s license and the ability to be covered under company-sponsored vehicle insurance program.
• A valid passport and the ability to travel internationally without restrictions.