Sales Manager, EMEA

Customer.io; México; A distancia; MXN 2,293,000 - 2,699,000; Jornada completa

Descripción de la vacante

A growing SaaS company in Mexico is seeking a Sales Manager to lead a team of Account Executives. The role includes shaping sales strategies and fostering a high-performance team culture. The ideal candidate will have significant experience in SaaS sales and sales management. This position offers a starting salary of $145,000 USD along with comprehensive benefits, including health coverage and unlimited PTO.

Servicios

100% medical, dental, and vision coverage

16 weeks paid parental leave

Unlimited PTO

Professional development budget

Formación

• 5+ years selling SaaS, including 2–3 years in sales management or team lead role.
• Excellent communication and interpersonal skills.
• Strong leadership and coaching skills focused on team development.

Responsabilidades

• Lead and mentor a team of 6 Account Executives.
• Implement effective sales strategies to drive high-volume deals.
• Collaborate with cross-functional teams to improve sales processes.

Conocimientos

SaaS selling

Sales management

Communication skills

Leadership skills

Data-driven strategies

Descripción del empleo

About the Role

As a Sales Manager at Customer.io, you will lead a team of 6 Mid-Market Account Executives (AEs) to achieve and exceed sales targets. You will shape our sales strategy, foster a growth-oriented team culture, and drive consistent revenue growth.

We’re looking for an experienced Sales Manager who is excited to join a company at an incredible inflection point. Customer.io recently crossed $100M in ARR, a milestone that reflects years of sustainable growth and an incredible customer base. Our focus is shifting from pure scale to intentional, quality growth — doubling down on the people, processes, and customer partnerships that got us here.

Our EMEA sales team has consistently exceeded quota, setting the standard for what great execution looks like at Customer.io. If you thrive in a high-performing, collaborative environment and want to be part of a team that’s truly raising the bar, we’d love to meet you.

Responsibilities

• Recruit, train, and mentor a team of 6 AEs to ensure they meet and exceed their sales targets.
• Conduct regular one-on-one meetings and performance reviews to provide constructive feedback and set clear, achievable objectives.
• Create a positive and collaborative team environment that encourages professional growth and high morale.

Sales Strategy & Execution

• Develop and implement effective sales strategies to drive high-volume and high-velocity deals, as well as complex upper mid-market opportunities.
• Lead weekly pipeline review sessions to ensure accurate forecasting and CRM data integrity.
• Utilize and enforce the MEDDICC sales qualification methodology to streamline the sales process.

Collaboration & Process Improvement

• Work closely with Sales Leadership, Sales Operations, Solutions Architects, and Marketing to continuously improve sales processes and materials.
• Share best practices with other Sales Managers and collaborate on strategies to overcome common challenges.
• Participate in cross-functional initiatives to enhance overall sales effectiveness.

Performance Tracking & Feedback

• Monitor team performance metrics and identify areas for improvement.
• Provide ongoing training and development opportunities to enhance team skills and knowledge.
• Plan and coordinate team travel and events to foster team cohesion and culture.

What we’re looking for

• 5+ years selling SaaS, including 2–3 years in sales management or team lead role, preferably within the Marketing Technology SaaS industry.
• Excellent communication and interpersonal skills.
• Ability to coach and empower the outbound team to drive performance through data-led campaign strategies, metric review, and event initiatives.
• Knowledge of MEDDICC sales qualification methodology is a plus.
• Ability to provide and receive constructive feedback effectively.
• Strong leadership and coaching skills with a focus on team development.
• Skill in maintaining a high level of team engagement and motivation.
• Proven experience in establishing strong working relationships with internal stakeholders and contributing to a collaborative sales environment.

Compensation & Benefits

Starting salary for this role is $145,000 USD base (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

We are an equal opportunity employer and do not discriminate on any protected status. We strive to build an inclusive team culture and invest in bias-free hiring practices.

Application & Next Steps

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.