Sales Admin Mexico

Genesys; Ciudad de México; Presencial; MXN 550,000 - 826,000; Jornada completa

Descripción de la vacante

A leading technology firm is looking for a Sales Admin in Mexico City to support executive leadership and manage various administrative duties. The ideal candidate will coordinate travel, manage calendars, and facilitate communication within the sales team, ensuring effective operations and collaboration. This role offers a chance to make a significant impact in a dynamic environment while embodying the company's core values.

Servicios

Great benefits and perks

Training and development opportunities

Empowering company culture

Formación

• Proven experience in administrative support roles.
• Strong understanding of corporate communication and relationship management.
• Ability to handle confidential information with discretion.

Responsabilidades

• Manage calendars and schedules for sales executives.
• Coordinate travel arrangements for the sales team.
• Plan and execute quarterly business reviews and sales events.
• Provide administrative support to the finance team.
• Act as a liaison between sales executives and team members.

Conocimientos

Organizational skills

Communication skills

Problem-solving

Time Management

Herramientas

Microsoft Office

Descripción del empleo

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. While we offer great benefits and perks similar to larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Sales Admin role is integral to supporting executive leadership, the sub‑regional sales team, and cross‑functional departments. It ensures smooth operations, fosters efficiency, and plays a pivotal role in building a cohesive and value‑driven workplace culture. This position requires a proactive mindset, exceptional organizational skills, and the ability to embody and promote Genesys core values: Embrace Empathy, Fly in Formation, and Go Big.

Primary Responsibilities

Executive Assistant to Sales VP and Directors

• Calendar & Schedule Management: Plan, prioritize, and manage calendars ensuring alignment with internal and external stakeholders.
• Travel Coordination: Organize travel plans including flights, accommodations, itineraries, transfers, and last‑minute changes.
• Communication & Correspondence: Draft, edit, and manage professional communication acting as a point of contact for inquiries.
• Meeting Preparation: Prepare agendas, presentations, and materials for meetings and arrange in‑person meetings and transfers.
• Confidentiality: Handle sensitive information with discretion and maintain a high level of professionalism.

Office Administration (Support focused on the Sales team)

• BCD Travel Administrator and travel emergencies: Provide administrative support to the sales team, ensuring efficient and effective operations.
• Coordinate meetings, presentations, and communications between the sales team and clients.

Event Planning and Budget Management for Sales Team

• Quarterly Business Reviews (QBRs): Plan and execute four QBRs annually, managing all logistics and budgets (allocate annual budget to plan ahead).
• Sales Events (≈ 1 per week): Organize CX Day, CX Workshop, etc.; define and implement standard processes for these events, including room reservations, merchandising and gift preparation, participant identification, and coordinating coffee breaks.
• Executive Visits: Create and implement a standard process for executive visits—agenda, transportation, and reservations.

HR, IT, and Facilities Support (Applicable for México, NOLA, SOLA)

• HR Support: Assist with onboarding new hires and local HR tasks (only NOLA and SOLA).
• IT Support: Manage stock inventory (laptops, cellphones), prepare devices for new hires, and oversee IT services.
• Facilities Support: Oversee office administration including supplies, snacks, beverages, cleaning, and security—act as the point of contact for service office administration.

Finance and Invoice Management (Mexico, SOLA, NOLA)

• Support the finance team by collecting invoices at the end of the month.
• Amex (Corporate credit card Administration).

Purchasing Process

• Effectively manage the purchasing process, onboarding of new vendors, creating purchase requisitions, and ensuring the Sub‑regions’ needs are met efficiently and cost‑effectively.

General Problem‑Solving and Relationship Management

• Act as a liaison between executives and team members.
• Proactively anticipate needs, troubleshoot administrative issues, and maintain smooth team communication.

Corporate Communication and Coordination

• Serve as the primary point of contact for LATAM Leadership and Genesys Corporate Teams, including Facilities, Events, Diversity, Equity & Inclusion (DEI), Purchasing, and other departments.
• Engage in high‑level conversations with corporate teams to align regional standards with global strategies, streamline processes, and enhance collaboration between regions.
• Support and contribute to global initiatives ensuring regional execution is aligned with corporate goals; act as a bridge between regional and corporate teams fostering effective communication and partnership.

Expectations for Role Execution

Ownership and Empowerment

Take full ownership of office administration, ensuring smooth daily operations without constant oversight.

Be empowered to make decisions regarding office supply purchases within defined budget limits, vendor selection for routine office or event needs, and travel and event‑related expenses within approved budgets.

Collaboration and Communication

Maintain consistent and clear communication with LATAM Leadership POC and U.S. corporate teams, internal teams including HR, IT, and Facilities to address cross‑departmental needs efficiently, and proactively anticipate and resolve challenges related to global collaboration such as time zone differences or varying regional requirements.

Strategic Thinking and Problem‑Solving

Serve as a trusted advisor to Sales Leadership, offering solutions that improve efficiency and productivity; anticipate potential obstacles and develop strategies to overcome them before they impact operations.

Cultural Leadership

Act as a Genesys Values Ambassador, modeling Embrace Empathy, Fly in Formation, and Go Big; promote a culture of inclusivity, collaboration, and open communication, ensuring team members feel supported and aligned with company goals.

Process Improvement and Documentation

Create Standard Operating Procedures (SOPs) for recurring events (e.g., Executive Visits, CX events) ensuring consistency and scalability; regularly review and refine processes to improve efficiency and align with corporate standards.

Global Alignment and High‑Level Collaboration

Represent the LATAM region in high‑level conversations with corporate stakeholders, ensuring regional needs are understood and incorporated into global strategies; stay informed about global initiatives and actively support their implementation at the regional level.

Key Performance Indicators (KPIs) and Metrics

Performance will be measured by the ability to meet deadlines, event success, stakeholder feedback, and smooth execution of administrative tasks.

Technology and Tools

Proficiency in Microsoft Office is required to manage daily administrative tasks effectively.

Time Management and Multitasking

Strong time‑management and multitasking skills necessary to prioritize tasks effectively in a dynamic environment with competing demands.

Decision‑Making Autonomy and Accountability

While autonomy is granted for routine decisions, key decisions related to budget allocation, event scope and vendor selection must align with executive leadership priorities.

Training and Development Opportunities

The Sales Admin will have access to ongoing training opportunities to enhance administrative skills, stay updated on company tools, and develop leadership competencies.

Scope of Support Across Regions

Support for LATAM is primary but cross‑regional support may be required depending on business needs with coordination between LATAM.

Crisis Management or Unexpected Situations

Proactively manage unforeseen circumstances such as travel disruptions, last‑minute meeting changes, and urgent requests from executives.

#LI‑CP1

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About Genesys

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI‑Powered Experience Orchestration platform that connects people, systems, data, and AI across the enterprise. As a result, organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [accommodation email placeholder]. You can expect a response within 24-48 hours.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, or other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Key Skills

• Business Intelligence
• Digital Electronics
• Fashion Retail
• ABB
• Activex
• Data Analysis

Employment Type: Full‑Time

Experience: years

Vacancy: 1