SAINT LAURENT VIC Manager Polanco

Saint Laurent Servicios S. de R.L. de C.V.; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A luxury retail organization in Mexico City is seeking a VIC Manager to enhance store sales and build lasting client relationships. The ideal candidate will provide exceptional service, drive performance, and maintain the company's high standards. Passion for fashion and strong leadership skills are essential for success in this full-time role, which starts on January 1, 2026.

Formación

• Proven experience in luxury retail or hospitality sector.
• Strong work ethic and team promotion focus.
• Adaptable with technology and fast-paced environments.
• Excellent communication skills in English and local language.

Responsabilidades

• Drive store sales and achieve key performance indicators.
• Build long-term relationships with high-value clients.
• Provide exceptional client service and after-sales support.
• Manage a dynamic client portfolio.
• Support team collaboration between front and back-of-house.

Conocimientos

High-quality service in luxury retail

Passion for fashion culture

Business-minded with entrepreneurial spirit

Leadership abilities

Multitasking and prioritization

Descripción del empleo

Description

We are currently seeking a VIC Manager to join our dynamic boutique team.

ROLE

The VIC Manager plays a crucial role in driving store sales and achieving key performance indicators, while delivering a unique, memorable, and sophisticated experience to both external and internal clients. They are entrusted with building strong, long-term relationships with high-spending clients, consistently supporting the management team and colleagues, and upholding the Maison’s values, image, and standards.

MISSION

• Increase, cultivate and maintain long-term relationships with high-value clients, focusing on engaging and retaining them for future business.
• Provide exceptional client service and after-sales support to every boutique visitor, ensuring a memorable and seamless experience.
• Exhibit a passion for understanding and anticipating client needs, putting them at the center of every interaction.
• Build and manage a dynamic client portfolio to drive proactive growth in sales and overall business performance.
• Consistently exceed individual sales and KPI targets with a business-minded, entrepreneurial approach, and by leveraging all available tools and resources to maximize business opportunities and drive results.
• Demonstrate expertise in curating personalized, versatile, and timeless looks, while showcasing a strong passion for fashion culture.
• Show a transparent and genuine attitude with the client and create a unique connection with them.
• Maintain professional, sincere communication with both clients and colleagues, enhancing teamwork and collaboration.
• Effectively use all the available tools to optimize business opportunities.
• Proactively support and collaborate with the front and back-of-house teams, their achievements and ultimately the overall team spirit
• Adhere to all company policies, procedures, and operational guidelines, upholding the highest standards.

PROFILE

• Proven experience in providing high-quality service in luxury retail, customer service, or hospitality, ideally within fashion and accessories.
• Have passion for the fashion culture, like to create personalized looks.
• Business-minded with an entrepreneurial spirit, focused on driving performance and achieving common goals.
• High energy, strong work ethic, and leadership abilities, with a focus on and promoting a positive team environment.
• Adaptable and comfortable with technology, quickly learning new tools and applications.
• Motivated to thrive in a fast-paced environment, demonstrating multitasking, prioritization, and creative problem-solving skills.
• Proactive, passionate & with a problem-solving attitude
• Excellent written, oral & listening skills, in English and local language, additional languages preferred
• Embrace change and see it as an opportunity to grow and develop

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type

Regular

Start Date

2026-01-01

Schedule

Full time

Organization

Saint Laurent Servicios S. de R.L. de C.V.