Remote Travel Tech Client Success Manager (EN/ES)

RateHawk; Estado de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A fast-growing international travel-tech company is seeking a Service Manager in Mexico to support top B2B partners. The ideal candidate will speak fluent English and Spanish, be skilled in CRM tools, and experience in the travel industry is a plus. This role includes monitoring client satisfaction, addressing escalations, and collaborating with various teams. The company offers remote work, growth opportunities, and a dynamic team environment.

Servicios

Corporate discounts on hotels

Learning & Development

Monthly bonus

Formación

• Advanced level of English and Spanish – speak and write fluently.
• Comfortable with data and tools like CRM systems and dashboards.
• Ability to grasp new information quickly and focus on results.
• Capable of juggling multiple tasks and handling stress with ease.
• Strong sense of empathy is essential.
• Experience in travel or service management (B2B is a plus).

Responsabilidades

• Be the go-to person for key partners and handle escalations.
• Monitor ongoing cases in CRM and intervene early if needed.
• Send regular updates to clients and check their satisfaction.
• Monitor service metrics using tools like Tableau and SQL.
• Join client meetings and ensure their voice is heard.

Conocimientos

Fluent English

Fluent Spanish

Empathy

Multi-tasking

Quick learning

Herramientas

CRM systems

Tableau

SQL

Descripción del empleo

A fast-growing international travel-tech company is seeking a Service Manager in Mexico to support top B2B partners. The ideal candidate will speak fluent English and Spanish, be skilled in CRM tools, and experience in the travel industry is a plus. This role includes monitoring client satisfaction, addressing escalations, and collaborating with various teams. The company offers remote work, growth opportunities, and a dynamic team environment.