Remote Technical Support Specialist - SaaS & Growth

KOJO; México; A distancia; MXN 458,000 - 735,000; Jornada completa

Descripción de la vacante

A fast-growing construction technology company is seeking a Technical Support Specialist to resolve Tier 1 and 2 customer issues. In this remote role, you will provide exceptional service, collaborate with various teams, and help improve customer experiences. Candidates should have 3+ years of customer-facing experience and strong troubleshooting skills. Apply to make a meaningful impact on customer success!

Servicios

Equity grants

Full suite of perks and benefits

Formación

• 3+ years working in a customer-facing role.
• 1+ years of tier 2 technical support or a QA testing role.
• Excellent network analysis fundamentals.

Responsabilidades

• Answering customer-reported Tier 1 and 2 issues via chat and email.
• Regular proactive engagement with QA, Support, CS, and Engineering teams.
• Creating and managing Zendesk and Jira tickets.

Conocimientos

Network analysis fundamentals

Robust troubleshooting skills

Customer-facing role experience

Jira experience

Zendesk experience

Excellent written and verbal communication

Herramientas

Jira

Zendesk

ReTool

Descripción del empleo

A fast-growing construction technology company is seeking a Technical Support Specialist to resolve Tier 1 and 2 customer issues. In this remote role, you will provide exceptional service, collaborate with various teams, and help improve customer experiences. Candidates should have 3+ years of customer-facing experience and strong troubleshooting skills. Apply to make a meaningful impact on customer success!