Remote Technical Architect, Managed Services

Zendesk; Ciudad de México; Híbrido; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading customer service platform is seeking a Technical Architect in Mexico City to understand customer requirements and implement effective Zendesk solutions. This role involves collaborating with various teams and communicating technical concepts clearly. Candidates should have a Bachelor's Degree and experience in programming languages such as Ruby or Python. The position offers a hybrid work model, allowing flexibility for in-office and remote work.

Servicios

Competitive pay

Flexible hours

Diversity and inclusion programs

Formación

• 1-2+ years of experience delivering consulting services or programming experience.
• Ability to meet business requirements with a technical solution.
• Experience developing applications on both backend and client side.

Responsabilidades

• Understand and implement customer requirements for Zendesk solutions.
• Lead technical discussions to develop effective integration strategies.
• Communicate complex technical concepts to diverse audiences.

Conocimientos

Analytical skills

Communication skills

Solution scoping

Programming languages (Ruby, Python, Java, C#, JavaScript)

SaaS experience

Educación

Bachelor's Degree or equivalent experience

Descripción del empleo

A leading customer service platform is seeking a Technical Architect in Mexico City to understand customer requirements and implement effective Zendesk solutions. This role involves collaborating with various teams and communicating technical concepts clearly. Candidates should have a Bachelor's Degree and experience in programming languages such as Ruby or Python. The position offers a hybrid work model, allowing flexibility for in-office and remote work.