Remote SaaS Application Support Analyst | On-Call, EST

Varicent; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading software company is seeking an Application Support Analyst to provide exceptional customer support for their SaaS solutions. In this fully remote role, you will troubleshoot technical issues, collaborate with cross-functional teams, and help clients maximize the value of their solutions. Candidates should have 2+ years of technical support experience, strong SQL skills, and the ability to explain technical concepts to non-technical users. Competitive compensation and remote flexibility offered.

Servicios

Competitive compensation

Comprehensive insurance coverage

Remote work flexibility

Annual time off

Formación

• 2+ years of experience in a technical or application support role.
• Strong understanding of relational databases and the ability to debug.
• Experience working in a Linux environment and network fundamentals.

Responsabilidades

• Resolve technical issues through investigation and analysis.
• Provide multichannel support through various platforms.
• Collaborate cross-functionally with teams to resolve escalated issues.

Conocimientos

Technical support

SQL scripting

Log file analysis

APIs and REST integrations

Client-server architecture

Linux environment

Network fundamentals

Descripción del empleo

A leading software company is seeking an Application Support Analyst to provide exceptional customer support for their SaaS solutions. In this fully remote role, you will troubleshoot technical issues, collaborate with cross-functional teams, and help clients maximize the value of their solutions. Candidates should have 2+ years of technical support experience, strong SQL skills, and the ability to explain technical concepts to non-technical users. Competitive compensation and remote flexibility offered.