Remote NOC Engineer - 24/7 Cloud Ops & Incident Response

Cloudbeds; Ciudad de México; A distancia; MXN 549,000 - 916,000; Jornada completa

Descripción de la vacante

A global hospitality technology company is seeking a NOC Engineer to ensure 24/7 operational stability across its AWS environment. This remote role involves monitoring critical systems, providing first-line support, and collaborating with engineering teams to resolve incidents. Ideal candidates have 3+ years of IT experience, strong communication skills, and familiarity with monitoring tools. Join a diverse team passionate about transforming the hospitality industry.

Servicios

PTO in accordance with local labor requirements

Monthly Wellness Fridays

Full Paid Parental Leave

Home office stipend

Professional development courses

Formación

• 3+ years of experience in IT operations or technical support.
• Experience with monitoring tools and incident response procedures.
• Detail-oriented with strong documentation skills.

Responsabilidades

• Monitor critical systems and validate alerts.
• Provide first-line support and manage incidents.
• Create and maintain operational runbooks.

Conocimientos

AWS CloudWatch

DataDog

PagerDuty

Incident response

Basic troubleshooting

Strong communication skills in English

Educación

Bachelor's degree in Computer Science or related field

Herramientas

Jira

Docker

Kubernetes

Descripción del empleo

A global hospitality technology company is seeking a NOC Engineer to ensure 24/7 operational stability across its AWS environment. This remote role involves monitoring critical systems, providing first-line support, and collaborating with engineering teams to resolve incidents. Ideal candidates have 3+ years of IT experience, strong communication skills, and familiarity with monitoring tools. Join a diverse team passionate about transforming the hospitality industry.