Remote Implementation & Product Support Specialist

Lighthouse; Estado de México; Híbrido; MXN 330,000 - 390,000; Jornada completa

Descripción de la vacante

A leading hospitality technology firm in Mexico City is seeking a Product Support Specialist to implement and support integrated products. The role requires strong communication skills, proficiency in both English and Spanish, and a customer-centric approach. The ideal candidate will work closely with clients to ensure successful utilization of the platform and handle technical inquiries effectively. This position offers a competitive salary and a flexible working environment.

Servicios

Flexible working environment

Flexible time off

Career development opportunities

Competitive compensation

Referral bonuses

Formación

• Proven success in a customer-facing environment.
• Exceptional written communication skills.
• Understanding of hotel industry and revenue management principles is a strong plus.

Responsabilidades

• Implement Lighthouse integrated products and provide end user Customer Care.
• Educate users to achieve the most from Lighthouse products.
• Respond, investigate, and resolve customer cases via chat or email.
• Optimize customer usage of Lighthouse products efficiently.
• Prepare supporting material and product user manuals.

Conocimientos

Technical proficiency

Customer service mentality

Detail-oriented

Proficient with Google Apps

Fluent in English and Spanish

Problem-solving

Descripción del empleo

A leading hospitality technology firm in Mexico City is seeking a Product Support Specialist to implement and support integrated products. The role requires strong communication skills, proficiency in both English and Spanish, and a customer-centric approach. The ideal candidate will work closely with clients to ensure successful utilization of the platform and handle technical inquiries effectively. This position offers a competitive salary and a flexible working environment.