Remote AWS Billing & SaaS Support Specialist

DoiT International; México; A distancia; MXN 1,098,000 - 1,465,000; Jornada completa

Descripción de la vacante

A leading cloud services company is seeking a Senior Product Support Specialist based remotely in Mexico. The role involves providing world-class SaaS application support and expertise in AWS billing to help clients optimize their cloud spending. Candidates should have a technical support background and excel in customer service, with experience in SaaS environments. This position offers flexibility and growth opportunities within a diverse team.

Servicios

Unlimited Vacation

Flexible Working Options

Health Insurance

Parental Leave

Employee Stock Option Plan

Home Office Allowance

Professional Development Stipend

Peer Recognition Program

Formación

• 3+ years in a technical support role or similar in a B2B SaaS environment.
• 2+ years with Amazon Web Services (AWS) billing experience.
• Ability to troubleshoot and resolve customer software problems.

Responsabilidades

• Be the expert on AWS billing enquiries.
• Analyze customer billing lines and resolve discrepancies.
• Respond urgently to escalated customer support issues.

Conocimientos

Technical support

AWS billing experience

Troubleshooting skills

Customer service mindset

Communication skills

Problem-solving skills

Analytical skills

Herramientas

Salesforce

Zendesk

ServiceNow

Jira

Descripción del empleo

A leading cloud services company is seeking a Senior Product Support Specialist based remotely in Mexico. The role involves providing world-class SaaS application support and expertise in AWS billing to help clients optimize their cloud spending. Candidates should have a technical support background and excel in customer service, with experience in SaaS environments. This position offers flexibility and growth opportunities within a diverse team.