REGIONAL ACCOUNT MANAGER MLAC - FCM

Flight Centre Travel Group; Ciudad de México; Presencial; MXN 45,000 - 65,000; Jornada completa

Descripción de la vacante

A global travel agency is seeking an experienced Account Manager based in Mexico City. This role requires building strong client relationships and managing strategic account functions for LATAM markets. Candidates should have at least 5 years in account management, fluency in English, and preferably knowledge of Portuguese. The position offers generous paid time off, travel perks, and a vibrant company culture focused on personal development.

Servicios

Generous paid time off policy

Travel perks / discounts

Health & Wellness Programs

National / International Award Nights

Medical Expense Insurance

Life Insurance Coverage

Social Security Benefits

Food Vouchers

Participation in the Company Pension Plan

Global career opportunities

Formación

• 5 years experience in Account Management LATAM Markets.

Responsabilidades

• Provide recommendations on program strategic directions.
• Maintain accurate client information in FCM systems.
• Conduct quarterly reviews of the client’s travel program.
• Build multi-level client relationships.

Conocimientos

Fluent in English

Portuguese desirable

Account Management in LATAM Markets

Educación

B Degree in Management

Descripción del empleo

Opportunity

analysis and assessment including benchmarking to like clients.

Represents the client within FCM communicating required matters of contractual delivery.

• Provides recommendations to clients on strategic direction of program in respect to booking, payment settlement and compliance benchmarked to like clients.
• Maintain a central reference source file for the Operational and Account Management teams managing regional clients. The file will contain client policies, specific forms and templates, procedures and client negotiated supplier information which FCM countries use in order to deliver consistent travel services.
• Maintain accurate and up to date client information in FCM Lighthouse. Ensure all company hierarchy, client contacts, business important communications, contracts, monthly, quarterly and annual reporting and reviews are recorded in the account record. All time on events and tasks to be recorded against the client profile.
• Represent the client within FCM communicating required matters of contractual delivery.
• Be the first point of contact for the client’s multinational Travel Manager and all relative client keystakeholder(s) at the country level.
• Using the FCM MIR tools, provide formal reviews of the client’s travel program including analysis, commentary and recommendations pertinent to the client, their business plan and local supplier tactics. All reviews will include industry trends, by market and region as required. Reviews will be delivered on a maximum quarterly basis(or per the client segmentation) in a format and manner as agreed in the Service Level Agreement.
• MAM to develop and maintain multi level client relationships.
• Control the account management budget as set for the identified client portfolio. Actively work to recover all costs.
• Quarterly provision and detailed analysis of client generated income for multinational account management services :

o Correct accumulation of Multinational Account Management Fees, including the monitoring of time allocated to the client (measured via time entered into FCM Lighthouse)

o Correct on-charge of additional fees to clients such as; additional hours worked, ad hoc reporting, hotel programs, other as agreed with client. etc.

• Work regularly with FCM Multinational Sales Leaders on new and existing business opportunities.
• Be active and contribute at team meetings and regional meetings.
• Provide input into FCM’s one best way through monitoring competitive activity in the home and regional markets.

Experience & Qualifications

• Fluent in English , Portuguese desireble
• B Degree in Management
• 5 years experience in Account Management LATAM Markets

Work Perks! - What’s in it for you :

• Have fun : At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts : Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections : We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion : Commitment to diversity, equity, and inclusion through Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job : We offer genuine opportunities for people to grow and evolve
• We back our people all the way : We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back : Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising.

Benefits Include :

• Generous paid time off policy - including 40% Vacation Bonus and 30 day Christmas Bonus
• Travel perks / discounts
• Health & Wellness Programs
• National / International Award Nights and Conferences
• Medical Expense Insurance
• Life Insurance Coverage as per Company Policy
• Social Security Benefits (IMSS), Retirement Savings (SAR), and Housing Fund (INFONAVIT)
• Food Vouchers Equivalent to 5% of Gross Monthly Salary
• Participation in the Company Pension Plan
• Global career opportunities in a network of brands and businesses

Location – Mexico City - Argentina