Recursos Humanos Shared Service Analyst - Intermediate or Advanced English

Reckitt; Tecámac; Presencial; MXN 733,000 - 1,101,000; Jornada completa

Descripción de la vacante

A leading consumer goods company in Mexico is seeking an HR Shared Service Analyst to support various HR functions and processes. The successful candidate will manage benefits enrolment, prepare HR reports, and implement process improvements. A strong analytical mindset, excellent organizational skills, and intermediate to advanced English are required for this role, along with a focus on customer experience.

Formación

• Minimum 2 years in HR Shared Services or similar role.
• Experience with data management and process improvement.
• Knowledge of employment laws.

Responsabilidades

• Manage benefits enrolment and initiate payments.
• Gather data for HR reports and presentations.
• Support HR processes including talent management.
• Identify and implement process improvements.
• Resolve escalated HR cases promptly.

Conocimientos

Excel

Analytical skills

Customer experience mindset

Case Management

Advanced English

Herramientas

ServiceNow

SuccessFactors

MS Access

MS PowerPoint

Descripción del empleo

An HR Shared Service Analyst is part of a particular process team within a function and focuses on delivering ‘Moments That Matter’ to Reckitt employees.

The SA / A provides all administrative and transactional HR services, such as handling queries and providing first‑line advice and guidance. Executes data transactions or system transactions where these cannot be performed by self‑service or automation. Escalates any queries either to the process lead or to the relevant in‑market CoE / Business HR resource.

HR Shared Services Duties & Responsibilities

• Benefits enrolment and initiate payments.
• Gather data and prepare cyclical and ad‑hoc HR reports, scorecards / dashboards, executive presentations, and analyses on key HR metrics utilizing MS Excel, MS Access, MS PowerPoint, ServiceNow, SuccessFactors, or other data analytics / visualization tools.
• Support of HR cyclical processes including year‑end compensation, talent management / succession planning, Employee Opinion Survey, affirmative action and diversity reporting, and various other projects / ad‑hoc requests.
• Maintenance of accurate reporting on HR activities and ad‑hoc reporting per HRBP requests.
• Through analysis, proactively identifies and implements opportunities to improve the customer (employee) experience through changes in protocols internally and through vendors.
• Leads internal and cross‑functional initiatives related to process and quality improvement.
• Prompt research of escalated cases to bring fast resolution.

Requirements

• Delivers functional excellence (operational excellence)
• Process management.
• Understands solutioning and data management.
• Customer experience mindset.
• Executes with excellence.
• State and federal employment laws.
• Case Management tool an added advantage.
• Service industry.
• Intermediate or Advanced English.