Professional Services Ops Specialist, Sr

Financecolombia; Monterrey; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading technology company based in Monterrey, Nuevo León is seeking a Sr PS Operations Specialist. The role involves support for Professional Services management, project leadership, and analytics. Candidates should have excellent communication skills, attention to detail, and experience with Salesforce. Exceptional benefits including health support and career development opportunities are provided.

Servicios

Comprehensive health and wellness benefits

Opportunities for mentorship

Free LinkedIn Learning licenses

Education support programs

Inclusive workplace culture

Policies for work-life balance

Support for global mobility

Formación

• Strong attention to detail and accuracy when managing data.
• Self-motivated and able to work independently.
• Excellent English communication skills focused on clarity.

Responsabilidades

• Assist with leading smaller projects and supporting team members.
• Compile data and assist with analytics for business decisions.
• Contribute to the gathering of business requirements.

Conocimientos

Attention to detail

Self-motivated

Customer-focused demeanor

Excellent English communication

Collaborative team player

Salesforce expertise

Advanced Excel skills

Certinia experience

Educación

High school diploma or Associate degree in a related field

Descripción del empleo

The PS Operations Specialist, Sr provides support of our Professional Services management and delivery teams from quote to revenue recognition and acts as a backup to other team members. Works to improve processes and policies to drive revenue and margins for PS.

What You Will Be Doing

• Assist with leading smaller projects and supporting team members in their tasks.
• Compile data and assist with analytics to inform business decisions.
• Contribute to the gathering of business requirements for system design, improvement, and configuration. Aid in the development of policies, processes, and programs that drive Professional Services growth strategies.
• Work closely with the Resource Manager to handle requests, resourcing, scheduling, and follow-up as needed.
• Collaborate with cross-functional teams, including Sales, Finance, Sales Operations, Pricing, Marketing, Consulting Operations, IT, and Development, to resolve issues and ensure smooth workflows, leading to exceptional customer experiences for both internal and external stakeholders.
• Engage in the enhancements process, ensuring accurate documentation, development and approvals for Professional Services-related data.
• Take responsibility for training and executing additional tasks, activities, and processes managed by Professional Services as they arise.

What You Will Bring

• Strong attention to detail and accuracy when managing data and processes.
• Self‑motivated and able to work independently to meet deadlines and deliver results.
• Professional, customer‑focused demeanor.
• Excellent English communication skills, both written and verbal, with a focus on clarity and active engagement.
• Collaborative team player with the ability to foster positive relationships with colleagues and customers.
• Experience with Salesforce and Advanced Excel skills are required.
• Certinia experience is a plus.
• 4+ years of relevant experience.
• High school diploma or Associate degree or a related field of study preferred.

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future‑ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well‑being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work‑Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role‑ but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal‑opportunity employer.

Recruiter

Elizabeth Garcia