Portuguese-Speaking Tech Support Engineer II (Hybrid)

Datadog; Ciudad de México; Híbrido; MXN 917,000 - 1,285,000; Jornada completa

Descripción de la vacante

A leading technology company in Mexico City is looking for a Technical Support Engineer 2 (Portuguese Speaking). Join a hybrid environment where you'll engage with customers, resolve technical challenges, and contribute to Datadog's growth. Ideal candidates are fluent in English and Portuguese, have experience in technical support, and are motivated to learn and grow in a dynamic setting. The role requires excellent communication and critical thinking skills.

Servicios

Generous global benefits

Employee stock purchase plan (ESPP)

Continuous professional development

Intra-departmental mentor program

Formación

• Experience in technical troubleshooting and customer support.
• Fluent in both English and Portuguese.
• Familiarity with software like Zendesk, Jira, and Confluence.

Responsabilidades

• Engage with customers via multiple channels to resolve technical issues.
• Participate in product conversations based on client feedback.
• Train to become a specialist in one or more Datadog product area(s).

Conocimientos

Technical troubleshooting

Customer support

Fluency in Portuguese

Fluency in English

Programming

Zendesk

Jira

Confluence

Detail-oriented

Descripción del empleo

A leading technology company in Mexico City is looking for a Technical Support Engineer 2 (Portuguese Speaking). Join a hybrid environment where you'll engage with customers, resolve technical challenges, and contribute to Datadog's growth. Ideal candidates are fluent in English and Portuguese, have experience in technical support, and are motivated to learn and grow in a dynamic setting. The role requires excellent communication and critical thinking skills.