PEO Implementation Specialist

Deepstreamtech; México; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading HR tech firm in Mexico is looking for a PEO Implementation Specialist to shape client onboarding practices and ensure smooth transitions into co-employment models. This role requires experience in customer success within a SaaS or HR/PEO environment. The ideal candidate will possess strong project management and communication skills while contributing to the growth of Remote’s PEO business.

Formación

• 2+ years of experience in implementation, onboarding, or customer success in a SaaS or HR/PEO environment.
• Demonstrated ability to manage multiple client timelines.
• Strong cross-functional collaboration abilities.

Responsabilidades

• Guide clients through a seamless transition into Remote's co-employment model.
• Serve as the main contact during onboarding, meeting client payroll, benefits, and HR needs.
• Develop tailored implementation plans with new PEO clients.

Conocimientos

Understanding of PEO operations

Project management skills

Empathetic communication

Collaboration with cross-functional teams

Descripción del empleo

Requirements

• This role requires a deep understanding of PEO operations, strong project management, and a commitment to exceptional customer experience
• 2+ years of experience in implementation, onboarding, or customer success within a fast-paced SaaS or HR/PEO environment
• Demonstrated project management skills with the ability to manage multiple concurrent client timelines
• Clear, empathetic communication skills with a focus on proactive client guidance
• Strong cross-functional collaboration abilities, particularly with Sales, Product, and Operation
• (Desirable) 1+ years of experience working directly with PEOs or in a customer-facing HR, payroll, or benefits role
• (Desirable) Familiarity with co-employment structures, payroll tax obligations, and benefits administration

What the job involves

• This role offers the opportunity to be an early and critical part of building Remote’s PEO business, shaping client onboarding practices, and collaborating with a passionate, high-performing global team
• You’ll gain exposure to complex HR, payroll, and compliance environments across multiple states and industries, with continuous opportunities for growth and learning in a fast-moving, scaling environment
• You'll help simplify complex People processes and empower modern businesses to expand and thrive—ultimately helping define the future of work
• Most importantly, you'll have the chance to make a meaningful impact in the HR tech industry and contribute to Remote’s success as the leading HR platform for global businesses
• Implementation is a key differentiator for Remote’s PEO offering
• As a PEO Implementation Specialist, you will guide clients through a seamless transition into Remote's co-employment model
• You’ll serve as the main point of contact during onboarding, ensuring each client’s payroll, benefits, tax, and HR needs are met through customized implementation plans
• Partner directly with new PEO clients to develop tailored implementation plans across payroll setup, benefits enrollment, state tax registrations, and HR compliance onboarding
• Own the end-to-end onboarding process, aligning with clients on key milestones, timelines, and success criteria
• Guide clients through Remote’s PEO platform, ensuring adoption of co-employment processes and understanding of available tools and services
• Collaborate cross-functionally with Sales, Legal, Product, and Support to ensure smooth hand-offs and resolution of client-specific requirements
• Provide client feedback to internal teams to improve onboarding workflows, surface product gaps, and enhance platform capabilities
• Contribute to the evolution of PEO implementation best practices, tooling, and documentation as we scale
• You’ll report to: Senior Manager, Operations (PEO)
• Team: Global Payroll Implementations
• Start date: As soon as possible