OSS - IT Support Specialist Day Shift

Hitachi Rail; Reynosa; Presencial; MXN 30,000 - 40,000; Jornada completa

Descripción de la vacante

A global technology company is seeking an OSS - IT Support Specialist in Reynosa, Mexico. This role involves providing hands-on IT support in a fast-paced manufacturing environment, troubleshooting hardware and software issues, and ensuring smooth operations for users. Candidates should have at least 2 years of IT support experience and be fluent in both Spanish and English.

Servicios

Opportunities to grow skills and advance career

Formación

• Minimum 2 years of professional experience in IT support.
• Legal authorization to work in Mexico (no visa sponsorship available).
• Proactive, solution-oriented, and able to work independently.

Responsabilidades

• Deliver ready-to-use computers and provide desk-side support to users.
• Troubleshoot hardware and software issues requiring physical intervention.
• Manage inventory and update asset records in CMDB.

Conocimientos

Proactive problem-solving

Strong communication skills

Fluent in Spanish and English

Educación

Formal education or apprenticeship in IT

Herramientas

ServiceNow

MS Office 365

Windows

iOS

Descripción del empleo

Description

The Opportunity

Are you passionate about hands‑on IT support and ready to make a real impact in a fast‑paced manufacturing environment? Hitachi Energy Transformers is looking for a proactive and customer‑focused OSS - IT Support Specialist to join our Business Solutions IT team in Reynosa, Mexico.

This Day shift role (Monday–Friday, 7 : 20AM–4 : 56 PM) offers the chance to be the face of IT, solving real‑world tech challenges and ensuring smooth operations for our on‑site users.

You’ll be part of a global organization that values innovation, collaboration, and continuous improvement. If you're ready to grow your career in a role that blends technical expertise with people skills, this is your opportunity.

How You’ll Make an Impact

Deliver ready‑to‑use computers and provide desk‑side support to users.

Troubleshoot hardware and software issues requiring physical intervention.

Guide users through self‑service tools and provide ad‑hoc training.

Manage inventory and update asset records in CMDB.

Coordinate logistics for device shipments and warranty cases.

Support IT equipment in meeting rooms and collaboration areas.

Host and assist third‑party technicians on‑site.

Monitor computer rooms for optimal functionality and compliance.

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

Formal education or apprenticeship in IT from an accredited institution.

Minimum 2 years of professional experience in IT support.

Fluent in Spanish and English , with strong communication skills.

Proactive, solution‑oriented, and able to work independently.

Familiarity with tools like ServiceNow, MS Office 365, Windows, iOS.

Legal authorization to work in Mexico (no visa sponsorship available).

More About Us

At Hitachi Energy, we foster a culture of innovation and inclusion.

You’ll have opportunities to grow your skills and advance your career.

Join a team that’s powering a sustainable energy future.

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